Municipal ID Engagement and Outreach worker

Date Posted
1400 John F Kennedy Blvd, Philadelphia, PA 19107, USA
Job Type

City of Philadelphia, Managing Director's Office

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions. 

Growth - Philadelphia is growing, why not grow with it? 

Diversity & Inclusion - Find a career in a place where everyone belongs.

Opportunities in Tech - Don’t wait for the future, shape it.

Benefits - We care about your well being.

Agency Description

The Managing Director manages and oversees the operations of the City.  Working with five Cabinet-level Deputies, operational oversight is divided into specific departmental clusters: Health and Human Services, Community and Culture, Community Services, Public Safety and Criminal Justice, and Transportation and Infrastructure.  The Community Services cluster oversees a number of outward-facing programs that provide services directly to the public. These offices and programs focus on enhancing quality of life and improving how citizens engage with their communities and their city government.

Job Description

The Community Services cluster recently launched a Municipal Identification (“Municipal ID”) program in Fiscal Year 2019 called PHL City ID.  The PHL City ID program offers residents an additional means to prove their identity and residency to City agencies, including to law enforcement officers, and to gain access to City services and activities, in addition to a number of nongovernmental partner services and discounts.  The Municipal ID Engagement and Outreach worker will report directly to the Municipal ID Engagement and Outreach Manager and assist Philadelphia residents in obtaining PHL City ID.  Outreach workers will work closely with City agencies and nonprofit partners to conduct outreach to communities and neighborhood that are most impacted by social issues to ensure the concerns of Philadelphians residents are engrossed. Selected candidates will work with Outreach team to develop and carry out an outreach strategy and campaigns plans. Also, Outreach workers will work to build relationships with community stakeholders and leaders to activate wide public awareness of the PHL City ID program. 

Essential Functions

  • Develop, contribute and assist the implementation of community outreach and engagement plan to reach vulnerable communities.
  • Attend community meetings and events to provide information about and promote the PHL City ID.
  • Implement and support PHL City ID team organizing educational and outreach materials.
  • Develop, promote and maintain effective relations with key influencers and a variety of community organizations and partner agencies.
  • Support walk-ins and schedule appointments for PHL City ID applicants in person and via web.
  • Ensures and verify that all paperwork for the applicants is completed in a neat and orderly manner until the requesting criteria is met.
  • Collaborate and coordinate with community-based organizations, religious institutions, and key stakeholders to ensure the residents understand the benefits of applying for the PHL City ID.
  • Conduct outreach to potential partner organizations for the PHL City ID so ID cardholders would be able to access services, benefits, and discounts through utilization of the PHL City ID
  • Manage and develop engagement and outreach metrics.
  • Other responsibilities as assigned by the Municipal ID Program Manager.


Qualifications (Education and Experience)

  • High school diploma or equivalent, plus two years of experience working with diverse communities
  • Must be able to walk and stand for extended periods of time
  • Driver’s License required
  • Must be flexible and willing to travel (citywide)
  • Computer skills are essential

Competencies, Knowledge, Skills and Abilities

  • Excellent relationship-building, including an ability to connect with people from all backgrounds and walks of life
  • Ability to communicate in a clear and concise manner, both verbally and in writing
  • Superior oral and written communication skills, including creative writing and editing skills.
  • Ability to work with all levels of staff, inside and outside the City permits;
  • Ability to work independently also as part of a team, exercising high degree of initiative to accomplish tasks and solve problems;
  • Awareness and understanding of the challenges vulnerable populations face
  • Awareness of diverse cultures of the residents of Philadelphia
  • Ability to communicate with diverse groups
  • Values and encourages diversity of thought, background, and perspective
  • Strong experience and fluency in MS Office software programs, including Word, Excel, and PowerPoint.
  • Ability to prioritize and follow up while meeting deadlines.
  • Ability to engage, motivate, and inspire others.
  • Willingness to work evenings and weekends
  • Highly professional demeanor
  • Strong attention to detail
  • Bilingual or multilingual strongly preferred (Languages needed: Spanish, Mandarin, Cantonese)

Additional Information

Salary Range: $35,000

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • Comprehensive health coverage for employees and their eligible dependents
  • A wellness program that offers eligibility into the discounted medical plan
  • Paid vacation, sick leave, and holidays
  • Generous retirement savings options

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to For more information, go to: Human Relations Website:

How to Apply

Submit an application directly to the City.