Municipal ID Program Director

Date Posted
1400 John F Kennedy Blvd, Philadelphia, PA 19107, USA
Job Type

City of Philadelphia, Managing Director's Office

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions. 

Growth - Philadelphia is growing, why not grow with it? 

Diversity & Inclusion - Find a career in a place where everyone belongs.

Opportunities in Tech - Don’t wait for the future, shape it.

Benefits - We care about your well being.

Agency Description

The Managing Director manages and oversees the operations of the City.  Working with five Cabinet-level Deputies, operational oversight is divided into specific departmental clusters: Health and Human Services, Community and Culture, Community Services, Public Safety and Criminal Justice, and Transportation and Infrastructure.  The Community Services cluster oversees a number of outward-facing programs that provide services directly to the public. These offices and programs focus on enhancing quality of life and improving how citizens engage with their communities and their city government.

Job Description

The Community Services cluster launched a Municipal Identification (“Municipal ID”) program in Fiscal Year 2019.  The Municipal ID program will offer residents an additional means to prove their identity and residency to City agencies, including to law enforcement officers, and to gain access to City services and activities, in addition to a number of nongovernmental partner services and discounts.  The Municipal ID Program Director will report directly to the Deputy Managing Director of Community Services and will lead the development and implementation of the program and oversee day-to-day operations and expansion of the program once implemented.

Essential Functions

  • Manage the daily operations of Philadelphia’s Municipal ID program, including maintaining regular communication with program partners, including the contract vendors, city departments, and financial institutions. 
  • Lead implementation of the Municipal ID Program, including but not limited to development of organizational and operational policies and procedures, hiring and on-boarding of support staff, and ensuring all systems are operational for program launch.
  • Oversee the vendor(s), including those responsible for building and maintenance of the system and ID cardholder online/phone user support.
  • Ensure all vendors meet deliverables on schedule, are in compliance with contract terms, and are timely paid for services rendered.
  • Manage and develop program performance metrics, track compliance, and produce reports on program progress as required.
  • Implement policy and operational changes to increase efficiency and effectiveness and maximize community impact.
  • Lead outreach to potential partner organizations for the Municipal ID and oversee partner integration into the system so ID cardholders are able to access services, benefits, and discounts through utilization of the Municipal ID.
  • Oversee and resolve personnel management matters and the formulation and execution of budget, grants, and contracts.
  • Develop executive policy and strategy, including a marketing and outreach plan and a multi-year strategic plan for growth, to ensure the Municipal ID is attractive to all Philadelphia residents and mitigate the possibility of stigma.
  • Represent the City of Philadelphia at relevant intergovernmental, inter-agency, and public meetings and events.
  • Serve as central liaison with public officials, the community, partner organizations and other stakeholders.
  • Promote and maintain effective relations with a variety of community organizations and partner agencies.
  • Prepare agendas, minutes, training materials, outreach materials, reports, memoranda and other document and materials as needed.
  • Other responsibilities as assigned by the Deputy Managing Director of Community Services.
  • Respond to press inquiries regarding Municipal ID in collaboration with communications office.



  • Minimum of 5 years of relevant combined education and/or experience
  • Minimum of 3 years managerial or supervisory experiences
  • Experience coordinating governmental and non-governmental agencies to implement programs and policies
  • Familiarity with the City of Philadelphia is preferred


  • Deep awareness and understanding of the challenges vulnerable populations face
  • Bilingual or multilingual preferred
  • Strong leadership and negotiation skills
  • Effective oral and written communication skills
  • Ability to coordinate diverse groups toward a common goal
  • Ability to interpret federal and state laws and regulations
  • Strong organizational manager that sets clear expectations and reviews progress.
  • Strong coordination skills with the ability to work across multiple departments, stakeholder organizations, and the public to implement a policy or objective.
  • Values and encourages diversity of thought, background, and perspective
  • Experience and fluency in MS Office software programs, including Word, Excel, and PowerPoint.

Additional Information

Salary Range: $60,000-75,000

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • Comprehensive health coverage for employees and their eligible dependents
  • A wellness program that offers eligibility into the discounted medical plan
  • Paid vacation, sick leave, and holidays
  • Generous retirement savings options

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to For more information, go to: Human Relations Website:

How to Apply

Submit an application directly to the City.