Art Museum Drive Supervisor

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group
of people who embody our organizational values. We welcome and encourage
individuals of all backgrounds to apply, especially those from marginalized
and underrepresented groups in the museum field, who are inspired by our
shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to age, ancestry,
citizenship or immigration status, color, disability, ethnicity, familial
status, gender identity and/or expression, genetic information, marital
status, national origin, race, religion, sex, sexual orientation, veteran
status, or any other protected status. 

How You Will Contribute

The Art Museum Drive Supervisor manages the Art Museum Drive Attendant team,
providing consistently positive parking, arrival, and departure experiences.
They lead Drive Operations, striving to deliver exceptional, empathetic, and
responsive service that enhances the overall visitor experience for all
visitors to the museum and pedestrians around the museum. 

Specifically, you will:

Manage activities in the parking garage, along Anne d’Harnoncourt Drive,
the West Entrance and the North Entrance of the museum. 
Oversee the quality of work for Art Museum Drive Attendants to ensure all
work tasks and assignments are performed as required. Ensure that Art Museum
Drive Attendants are well-informed and able to provide accurate information
about the museum and Philadelphia.
Manage updates and monitor parking system database to ensure all information
is current. Provide training and supervision for accurate parking system use.
Be responsible for Parking Operations cash management, daily
deposits/reconciliations, producing tracking reports, and maintaining parking
system hardware.
Greet, escort, assist, and direct vehicle and pedestrian traffic at the
entrances and along Anne d’Harnoncourt Drive.  Demonstrate a proactive
approach to serving both visitors and those passing by, welcoming people to
the museum and providing assistance when needed.
Be responsible for managing the relay of buses while coordinating and
maintaining clear communication with staff across the institution to ensure a
smooth arrival and departure process for buses (adult and school groups). 
Calmly, courteously, and professionally respond to visitor concerns and
complaints, and take actions to resolve them.
Support and when available participate in bi-weekly Public Planning meeting
to ensure all stakeholders are aware of the activities that impact Drive
Operations.
Your background and experience include:

Must be able to perform the essential duties of the role for the entirety of
the shift, outdoors with exposure to weather during all seasons.
High School diploma or equivalent experience.
Outstanding customer service skills; prior customer service experience
required.
Previous experience supervising or managing employees preferred.
Fluency in English; other language(s) a plus.
Excellent computer skills; familiarity with point-of-sale software a plus.
Good judgment, strong communication skills, detail-oriented, organized,
problem solving skills.
Friendly and professional demeanor.
Genuine interest in communicating with and assisting others.
A track record of dependability and punctuality are essential.
Personal interest in the arts or a related field preferred, but not
necessary. 
Experience in hospitality, customer service and/or retail preferred.
Ability to work a varied schedule including evenings, weekends, and holidays
Other duties as assigned
Position and Compensation Details

The hourly rate for this position is $18.50
This position is full-time, non-exempt, and 35 hours per week.
This position reports to Director of Visitor Services
Physical requirements:
Able to remain stationary for extended periods of time, to utilize computers
and other office equipment required of this job, to perform physically
administrative duties in a typical interior office environment, gallery, or
exhibit space, and to access most public and staff areas of the museum campus
Ability to move up to 40 pounds
Ability to be on your feet for long periods of time.
COVID-19 vaccination required.
Background check required after a conditional job offer is made.
Consideration of the background check will be tailored to the requirements of
the job.
Institutional Requirements

Upholds the professional standards of the field, always acts in a manner that
is consistent with the best interests of the museum and protects and enhances
its reputation and standing within the community of museums.
Adheres to the museum’s code of ethics and Employee Handbook and avoids any
real or perceived conflicts of interest.
Shows respect for co-workers and visitors and an understanding of and
appreciation for the diversity of the museum’s staff, volunteers, and
audiences.
Maintains confidentiality.
Adheres to all museum protocols, procedures, rules, and policies.
Application Timeline

Applications will be reviewed on a rolling basis.  We encourage candidates
to apply early as the position will close once, we have a robust applicant
pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have
access to numerous museum perks including, but not limited to:

Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation
teams
Discounts at the museum restaurant, museum cafés, and museum retail and
online stores
We offer a comprehensive benefits package for employees* including:

Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance,
and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including
the employee’s regular schedule and tenure.