Career Coach

Job Location US-PA-Chester

ID 2024-2122 

FLSA Status Non-Exempt 

Category Case Management 

Position Type Regular Full-Time

Overview

Salary: $45,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Career Coach position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Scope of Position: Provide excellent customer-centered services to provide career support in all areas related to gaining and/or retaining employment, training, and career advancement.

Responsibilities

• Build a professional one-on-one working relationship with customers to aid in the introduction of CareerLink services, workshops, partners, and training opportunities.
• Assist customers in registration, job search preparation, workshop registration, and resumes using PA CareerLink website.
• Design a customer-driven Individual Employment Plan (IEP) and update participant’s IEP as required to ensure compliance is being met.(Overlap)
• Administer suitability assessments for individuals pursuing training opportunities.
• Accurately review, evaluate, and complete required documentation for WIOA registration eligibility.
• Maintain a caseload of 75-100 Title I program participants.
• Complete necessary WIOA data entry requirements on CWDS.
• Maintain participant files in accordance with state and local regulations.
• Provide follow-up activities, ensuring positive outcomes and goals are being met according to program guidelines.
• Provide “staff-assisted job search” services in the form of career guidance, job leads, and current labor market information.
• Work closely with and refer participants to the Business Services Team (BST) for employment opportunities.
• Be knowledgeable of county resources to assist customers with barriers.
• Split time between CareerLink offices in Media and Chester City.
• All other duties as assigned.

Qualifications

• Bachelor’s degree in business, education, human services or a related field with a minimum of 3 years of experience in the workforce development field
• Experience in providing career development assistance
• Previous case management experience
• Must have notable experience in team-oriented environment
• Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude
• Knowledge and understanding of the Workforce Innovation and Opportunity Act
• Bilingual in Spanish a plus
• Proficient in Microsoft Office applications
• Valid Driver’s License & clean driving record