Career Coach

Date Posted
Close Date
Chester Pennsylvania
Job Type


Heather Margolis
Regional Recruiter

Job Location US-PA-Chester

ID 2024-2122 

FLSA Status Non-Exempt 

Category Case Management 

Position Type Regular Full-Time


Salary: $45,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Career Coach position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Scope of Position: Provide excellent customer-centered services to provide career support in all areas related to gaining and/or retaining employment, training, and career advancement.


  • Build a professional one-on-one working relationship with customers to aid in the introduction of CareerLink services, workshops, partners, and training opportunities.
  • Assist customers in registration, job search preparation, workshop registration, and resumes using PA CareerLink website.
  • Design a customer-driven Individual Employment Plan (IEP) and update participant’s IEP as required to ensure compliance is being met.(Overlap)
  • Administer suitability assessments for individuals pursuing training opportunities.
  • Accurately review, evaluate, and complete required documentation for WIOA registration eligibility.
  • Maintain a caseload of 75-100 Title I program participants.
  • Complete necessary WIOA data entry requirements on CWDS.
  • Maintain participant files in accordance with state and local regulations.
  • Provide follow-up activities, ensuring positive outcomes and goals are being met according to program guidelines.
  • Provide “staff-assisted job search” services in the form of career guidance, job leads, and current labor market information.
  • Work closely with and refer participants to the Business Services Team (BST) for employment opportunities.
  • Be knowledgeable of county resources to assist customers with barriers.
  • Split time between CareerLink offices in Media and Chester City.
  • All other duties as assigned.


  • Bachelor’s degree in business, education, human services or a related field with a minimum of 3 years of experience in the workforce development field
  • Experience in providing career development assistance
  • Previous case management experience
  • Must have notable experience in team-oriented environment
  • Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude
  • Knowledge and understanding of the Workforce Innovation and Opportunity Act
  • Bilingual in Spanish a plus
  • Proficient in Microsoft Office applications
  • Valid Driver’s License & clean driving record

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