Case Management Services Manager

Are you looking for a meaningful career opportunity that will help support the safety of families across Philadelphia? Are you interested in being part of an established, vision-oriented nonprofit organization? Women Against Abuse (WAA), is looking for an experienced individual to join the team as a Case Management Services Manager!

Responsibilities:

Provide supervision, planning, and overall coordination of case management services for both DV emergency safe havens. Including but not limited to the following responsibilities: Ensuring that we are meeting all case management standards and regulatory and/or funding requirements; Assisting in strategic and operational planning for all residential safe haven programs; Co-Facilitation of Client Review weekly meetings, Coordinate case management services client groups (such as community meetings, red flag meetings, client workshops, etc.); Assisting clients and other staff in establishing and maintaining a safe and supportive community environment; Conducting semi-annual outreach to former clients (exit surveys) to determine if more resources or support are needed; Coordinating with Safe Haven management and teams as needed to support clients, coordinate groups, and provide interventions; Rotational on-call coverage for sites; Compiling, reviewing and maintaining monthly program statistics, and other reports as needed; and Maintaining the Office of Homeless Services coordinated assessment reports and/or other community level data for housing applications (CEA-BHRS). All responsibilities are implemented according to our mission and vision, trauma informed practices and according to Agency standards.

Qualifications:

• An MSW or MAA, from an accredited educational institution is required.
• A minimum of 4 years Case Management experience.
• 1-2 years of supervisory experience in a social services, domestic violence and/or residential setting is required.
• Experience with residential and supportive programs, and knowledge of Philadelphia’s housing programs are required
• Demonstrated skills in crisis intervention, conflict resolution, group facilitation and client supportive counseling is strongly preferred.
• Experience in leading focused and unstructured groups required.
• Demonstrated excellent written, oral and interpersonal skills are required.
• Prior experience using client database is required.
• Proficient computer skills, including Microsoft Office software, Outlook, Word, & Excel.
• Demonstrated ability to effectively represent an advocacy agency or function is required.
• Demonstrated ability to work effectively with a diverse population in is required, and in an urban setting strongly preferred.
• Bilingualism is strongly preferred.
• A valid driver’s license required, and vehicle ownership preferred.
• PA Domestic Violence Advocate Training Certification required, post hire
• Satisfactory Child Abuse, Criminal and FBI Clearances, required pre-hire and regularly run thereafter (expenses paid by WAA)

Pay Rate: $47,500-55,000 w/ full benefits
Schedule: FT 40 hrs/week, with rotational on-call responsibilities
Location: North Philadelphia, PA

WAA, a 501(c)3 nonprofit agency, is Philadelphia’s leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. Women Against Abuse serves people experiencing intimate partner violence, and has touched the lives of an average of 10,325 adults and children in Philadelphia each year over the past five years through life-saving direct services, community education, prevention and advocacy. The mission of WAA is to provides quality, compassionate and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education.

We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.