Constituent Services Advisor – District Office

SUMMARY  

Assists Member in the District Office by providing a variety of administrative and governmental services for constituents.  

ESSENTIAL DUTIES AND RESPONSIBILITIES are to provide direct, personable front-end  service to constituents which may include: 

• Monitor and respond to Constituent inquires through a variety of mediums from in-person arrival,  telephone and email to social media platforms. Response may require a request to call in to the  district to further assist in determining the nature of the need and the relevant staff member to  provide further assistance.  
• Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, nursing licenses,  fishing and boating forms, and other constituent-related materials. Track Penn DOT work via  PennDOT Tracking System. 
• Receive, sort, and route mail; maintain and direct publications. Answer constituent mail, process  mailings and prepare written correspondence on behalf of Member. Research, prepare appropriate  and thoughtful written responses to constituent inquiries that reflect the Member's wishes,  position, or legislative record on various public policy issues. Prepare citations and fax them to  the Legislative Reference Bureau for processing. Maintain a constituent contact database and  spreadsheet files as required by Member. 
• Cultivate and maintain relationships with local businesses and government officials. Coordinate  and attend activities for constituent groups. Represent the Member at events in the district when  the Member is unavailable. 
• Perform clerical duties as needed, such as typing, faxing, filing, photocopying, collating, and bulk  mailing preparation. Order, receive, and maintain office supplies. Manage Member's  calendar/scheduling in conjunction with Harrisburg office Review and pay monthly legislative  bills, maintain checking account, and process expense vouchers for expense reimbursement.  Interact with Harrisburg office staff; coordinating workload accordingly. 

Performs any other legislative work-related duties as assigned 

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each  essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill,  and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities  to perform the essential functions.  

 EDUCATION and/or EXPERIENCE  

High school diploma or general education degree (GED); plus a certificate/degree in  office/clerical skills from a college or business/technical school; or one year related experience;  or equivalent combination of education and experience.  

COMPUTER SKILLS  

Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint),  Legislative Data Processing Center, and CTS (Constituent Tracking System) software  applications on a desktop computer system. 

LANGUAGE SKILLS  

Ability to read, analyze, interpret and compose general business correspondence. Ability to  effectively present information and respond to questions from superiors, constituents, and the  general public. Ability to effectively communicate with the public. Ability to converse fluently  in a secondary language is a plus. 

MATHEMATICAL SKILLS  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,  common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and  interpret bar graphs. Ability to get along with others and work effectively as a team player;  ability to concentrate for extended periods of time.  

REASONING ABILITY  

Ability to apply common sense understanding to carry out instructions furnished in written, oral,  or diagram form. Ability to deal with problems involving several concrete variables in  standardized situations.  

SPECIAL SKILLS AND ABILITIES  

Ability to type at the rate of 55 words per minute with no more than 4 errors preferred.  Knowledge of shorthand/speed writing and/or dictation equipment very helpful.  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be  met by an employee to successfully perform the essential functions of this job. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to sit; use hands to  handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally  required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and/or  move up to 25 pounds. Specific vision abilities required by this job include close vision, and  ability to adjust focus and ability to adjust focus ability to read and interpret documents on a  computer screen.  

WORK ENVIRONMENT The work environment characteristics described here are representative of  those an employee encounters while performing the essential functions of this job. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential functions.  

The noise level in the work environment is usually quiet. The employee is occasionally exposed  to the moving mechanical parts of office equipment.