Desktop Support Specialist

Ferrandino and Son currently has an opening for an ambitious Desktop Support
Technician who is eager to use and grow his or her technological skills. In
this role, the successful individual will provide 1st level support for PCs,
VOIP phones, Wifi and peripherals including setup and troubleshooting,
receive and respond to incoming calls, pages, and/or work orders regarding
desktop problems including occasional off hours support.

Responsibilities for Desktop Support Specialist

Complete detailed reports listing requests to technical assistance, steps
taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related
concerns from all employees
Document & keep updated notes on Ticketing system and/or internal KB(OneNote)
Respond to and take initiative on internal ticketing queue….dive in and
take tickets on
Maintain installed PCs, networks, telephone systems and peripherals with
routine maintenance
Perform on-site analysis, diagnosis, and resolution of complex desktop
problems for end users, and recommend and implement corrective solutions,
including off-site repair for remote users as needed.
Where required, administer and resolve issues with associated end-user
workstation network software products.
Receive and respond  to  incoming  calls,  pages,  and/or  work 
orders  regarding desktop  problems.
Build and install PCs, telephone systems, wireless networks, and peripheral
devices (such as printers, scanners, mobile/smart phones) related to desktop
infrastructure, in accordance with department standards
 Ensure that all desktop connections for on prem or remote users are
functional..ie, user VPN to corporate network, Wifi enabled, home internet
meets minimum standards, etc.
Prepare tests and  applications  for  monitoring  desktop 
performance,  then provide performance  statistics  and  reports.
 If necessary, liaise with  third-party  support  and  PC  equipment 
vendors.
Qualifications for Desktop Support Specialist

Industry-specific certification in relevant computer languages or software
may be highly recommended ( Microsoft or Cloud Plus certs preferred)
3-5 years of proven experience in a heavy customer focus position involving
and technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable
deadlines for resolution
Comfortable working in and assisting others through company help desk
software,  in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their
experience with software or IT services
Extensive experience working with different operating systems including
Windows and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when
communicating with customers and clients
Experience working in any of the following:
O365 environments
Windows Software deployment methods(SCCM, PDQ deploy, etc)
Active Directory(onPrem) User account creation, Group assignments, etc)
Remote management software (Bomgar, Teamviewer, etc)
Ferrandino & Son Inc. is a national facility maintenance and construction
services company providing our clients with superior service. Our employees
are provided comprehensive benefit options including Medical, Dental, Vision,
Life Insurance, 401(k) with company match and more!  We provide for learning
and development of our team based on their job function and opportunities for
growth. Come be a part of our growing team! For more information, visit us
at: www.ferrandinoandson.com.

Ferrandino & Son Inc is an Equal Opportunity Employer –
M/F/Veteran/Disability/Sexual Orientation/Gender Identity