Family Case Manager

Are you looking for a meaningful career opportunity that will help support the safety of families across Philadelphia? Are you interested in being part of an established, vision-oriented nonprofit organization? Women Against Abuse (WAA), is looking for an experienced individual to join the team as our Family Case Manager!

Responsibilities:

The Family Case Manager will provide direct service links for facility residents and/or their children to external resources necessary to establish safe and more permanent housing and support as well as providing/coordinating counseling service for a caseload of clients either adults or children. Some responsibilities include but are not limited to: Providing individual case management, advocacy, needs assessment, action planning and evaluation; Accompany residents and/or their children to outside appointment as necessary; Develop, implement, coordinator and facilitate group meetings of children & residents (current and former); Provide ongoing individual support and informal counsel; Identify new resources, develop information materials and networks with community resources; Register/transfer children to area schools/visit schools as needed to address various concerns and assessments. Provide training and education on various issues; Perform exit interviews; Collect and report data. All responsibilities are implemented according to WAA’s mission and values and according to Agency standards.

WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.

Qualifications:

1. A Bachelor's degree in social services or related field with some experience in direct service and/or advocacy is required; experience in a residential setting is strongly preferred.
2. Demonstrated ability to work effectively with a diverse population is required.
3. Demonstrated ability to work effectively as a team member is required.
4. Demonstrated proficiency in communication, both verbal and written, is required.
5. Some experience working on domestic violence issues is strongly preferred.
6. Bilingualism is strongly preferred.
7. Demonstrated skill in crisis intervention, conflict resolution, group facilitation and counseling is strongly preferred.
8. Ability to work independently and collaboratively.
9. Must attend upcoming Domestic Violence Advocate Virtual Training.
10. Must satisfactorily pass Criminal (State & FBI) and Child Abuse Clearances, (paid by WAA).

Schedule: Monday-Friday 9:00am-5:00pm
Pay Rate: $19.81 with full benefits*
Location: North Philadelphia, PA

Benefits for all employees: Accrual of paid sick time, Employee Assistance Program for self (and household members), annual increases, 2% retention recognition increases for every 2 years of continuous service, and pay differential for agency observed holidays and declared inclement weather. *Full-Time and other full benefit eligible employees additionally receive generous paid time off including vacation, personal and holidays and health insurance (medical, vision, dental, No deductibles!)

WAA, a 501(c)3 nonprofit agency, is Philadelphia's leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. With over 170 staff, WAA serves (2-100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.