Health Services Community Liaison

Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a
uniquely effective care model that has become a true benchmark for
innovation, engagement and member health outcomes. Our mission is to provide
access to comprehensive care and coordinated services that facilitate
positive health outcomes and general well-being for our members. This true
integrative care model addresses psychosocial, housing, behavioral and
medical services directly evolving around the needs of each member.

We are a community of individuals from diverse peoples who work together to
actively foster a fair, equitable, inclusive environment where all employees
receive an invitation to belong. Visit amidacareny.org for more information
about the Amida Care culture.

We are actively seeking a highly motivated, innovative and experienced leader
to join our team as the Community Liaison Representative. Compensation will
be commensurate with experience.

Position Summary:

This position will be a part of a Health Navigation for Lost to Care, HIV
Unsuppressed grant. The Community Liaison will be an individual who will use
their lived experience to help engage members not in effective care. The
Community Liaison will be responsible for outreaching and connecting members
lost to care, with high emergency department (ED) and inpatient (IP)
utilization and whose HIV is unsuppressed. The Community Liaison will
outreach members who are in the ED or IP to attempt to reengage in care and
provide connection to services. This position will function as a liaison
between community providers and staff at assigned facilities and the
Integrated Care Teams (ICTs) at Amida Care. This is primarily a field-based
position at a community health center or hospital in the community.

Responsibilities:

•       Outreach members admitted to ED/IP who also have a high viral load and
are not in effective care for pre- and post-discharge engagement.

•       Assess members in hospital and identify their needs to support discharge
planning in conjunction with ICT Care Coordinator.

•       Assist members in identifying a provider and site and scheduling a
primary care physician appointment.

•       Support pre-planning for discharge and provide education and support
through follow-up and reminder calls, as well as coordinating
escorts/transportation to appointments as needed.

•       Function as bridge between Amida Care and providers, hospitals, and
agencies within the community to facilitate seamless transfer of information
about the status of members.

•       Facilitate obtaining essential documentation and information, such as HIV
verification documentation, laboratory test results, appointment adherence,
case management assessments, prior authorizations, medical records from the
assigned site(s).

•       Work collaboratively with ICT for post hospitalization follow-up care.

•       Contact providers to confirm members kept post-hospitalization
appointments.

•       Make referrals to Retention in Care Unit (RICU) for members not engaged
in care or who did not keep initial PCP appointment after discharge.

•       Provide health promotion and education to individuals who need additional
support.

Amida Care is Diversity, Equity and Inclusion employer committed to full
inclusion and elimination of discrimination in all its forms.  We strive to
develop, promote and sustain a culture that values equity and leverages
diversity and inclusiveness in all that we do.

Amida Care requires that all candidates selected for employment must provide
proof of full Covid-19 Vaccination upon acceptance of an offer of employment.

EDUCATION REQUIRED:

•       Two (2) years’ experience working with individuals living with HIV/AIDS
or other chronic conditions with complex needs is required. Experience
working within a Community Based Organization, ADHC or Health Homes, or
Health Center is strongly preferred.

EXPERIENCES AND/OR SKILLS REQUIRED:

•       Ensure member confidentiality and adhere to Confidentiality and Health
Insurance Portability and Accountability Act (HIPPA) policies and regulations
policies and regulations.
•       Strong knowledge of Microsoft Office (Word and Excel).
•       Demonstrate understanding and sensitivity to multi-cultural values,
beliefs, and attitudes of both internal and external contacts.
•       Demonstrate appropriate behaviors in accordance with the organization’s
vision, mission, and values.