Inside Sales Coordinator (Work From Home)
HealthConnect (A Quest Diagnostics Company)
We are expanding our sales team of Inside Sales Coordinator. We are looking
for energetic, hardworking, driven, self-motivated, and assertive sales
"superstars" to sell no-cost preventative health care services to health
insurance members (subscribers). There are numerous opportunities for growth.
Prior outbound sales call center experience is preferred.
Shift: Tuesday-Saturday 9AM-6PM CST/10AM-7PM EST with a 2 week training
schedule of Monday-Friday 9AM-6PM CST/10AM-7PM EST
The Inside Sales Coordinator plays an important role in empowering health
insurance plan members to understand their health and the services available
to them. As an Inside Sales Coordinator, you will call members from health
plans that partner with HealthConnect to educate them about the preventative
health screening programs available to them as members of the health plan.
Through education and a value-added dialogue, the Inside Sales Coordinator
helps members understand that utilizing these services and making these
appointments will aid and improve in their overall health. HealthConnect
gives members a chance to meet with a medical professional, in a choice of
several locations including in home visits for one-on-one attention and
knowledgeable answers. The Inside Sales Coordinator is eligible for
additional bonus compensation for achieving goals and metrics.
Must be willing and able to work any hours between 7am-7pm in your local time
zone. Shifts are typically 8 hours in duration with staggered start times.
Start times may fluctuate as business dictates.
Responsibilities and duties:
Make and/or receive up to 150 inbound and outbound calls daily, results are
measured by number of appointments scheduled.
Achieve monthly performance goals, which includes but is not limited to call
volume, appointments scheduled, quality measures, time spent in production.
Adhere to written scripts and standardized processes using excellent verbal
Respond to e-mails, IM’s and voice mail promptly and professionally.
Conduct work in a manner compliant with company policy and procedures,
standards of conduct, and with state and federal rules, regulations, and
May be assigned special projects or other assignments and work tasks to
assist the Department Lead, Manager/Supervisor in the operation of the
department or other duties as assigned.
High School Diploma or equivalent
Minimum 1 year of experience in a customer service role; preferably in an
outbound call center or customer contact center.
Communicate clearly and concisely, both orally and in writing, including the
ability to follow a written script, submit comprehensive summary reports and
other written materials.
Strong technical aptitude to not only operate standard office equipment but
also relevant software such as Microsoft Word, Excel, Outlook and other
Physical Requirements and Working Conditions:
Requires vision (which may be corrected) to read small print.
Requires mobility of arms to reach and dexterity of hands to grasp and
manipulate small objects.
Performs lifting, pushing and/or pulling which does not exceed 25 pounds and
is an infrequent aspect of the job.
Subject to inside environmental conditions.
May be required to work at a video display terminal for prolonged periods.
Health Connect offers its qualified employees the following benefits:
Medical, Dental & 401k
Competitive pay and performance bonus eligibility
Excellent Bonus Structure
Paid Time Off
Accelerated career advancement