IT Assistant (Part-Time)

As the region’s official tourism marketing agency, VISIT PHILADELPHIA® is our name, mission, job, and our passion. We give Philadelphia a voice through groundbreaking advertising campaigns, a nationally recognized web and social media presence, and collaborative relationships with local and national partners. We want people to visit Philadelphia and love it like we do.

At VISIT PHILADELPHIA, our greatest investment has always been in our staff — smart, passionate, creative and innovative people who work hard and smart to tout Greater Philadelphia as a must-visit leisure tourism destination, and who are guided daily by our core values.  That means if you are passionate, trustworthy, inclusive, respectful, collaborative, innovative, and hospitable, we’d love for you to consider joining us!  

VISIT PHILADELPHIA is currently searching for a Part Time IT Assistant to join the team.

Position

Supports the VP of IT with the day-to-day activities on an IT network consisting of 35 end users. The successful candidate will be assigned to serve as the help-desk and first line of defense against computer/phone issues reported by company employees.  

This position will work roughly 20-25 hours per week.  An ideal candidate will have schedule flexibility within normal business hours.

Primary Responsibilities

• Install/maintain basic hardware/software. 
• Provide level 1 Helpdesk support for various telecom, computer, printer and network related issues including the research and resolution of user related problems. 
• Install and maintain hardware/software/service asset information. 
• Document helpdesk related calls to help identify recurring trends and trouble areas.  
• Show a willingness to learn Mac, Tablet and handheld devices.
• Assist with the set up of Audio / Video equipment such as laptops, projectors, flat screen televisions and audio devices for internal and external presentations. 

Qualifications
Education Requirements

• High school diploma plus 1-2 years of IT-related experience.  Internship experience will be considered.

Specialized Experience, Skills and Abilities

• Solid technical knowledge of MS Office products, Windows platforms. 
• Basic understanding of Cyber Security, MS Active Directory accounts and file security model. 
• Basic understanding and troubleshooting skills for TCP/IP based networking systems. 
• Working knowledge of cloud services such as Google Apps, Box, Monday.com and Slack are a plus.
• Ability to take direction and willingness to learn
• Ability to create and maintain productive relationships with employees, clients, and vendors.
• Must be able to lift up to 50 lbs.
• Some schedule flexibility will be required for this part-time role.

Proof of COVID-19 Vaccination required by date of hire.  Individuals may claim exemption for medical or religious reasons.

VISIT PHILADELPHIA is an Equal Opportunity Employer that encourages candidates of all backgrounds to apply.