Operations Team

Position: Operations Team
Location: New York, NY
Duration: 5-year Mission

Who We Are

113 NYC reimagines your path to living well in SoHo; New York City's first-of-its-kind destination where nature inspires transformative experiences. Informed by nature's wisdom, emerging research, and an ecosystem of partners, 113 NYC offers cutting-edge services and experiences, expert-led talks, nourishing culinary moments, and innovative product curation that addresses well-being on every level. 113 NYC's seasonal themes open new pathways to well-being and longevity, with offerings thoughtfully curated and validated by a diverse board of doctors, scientists, and experts. Committed to creating a positive impact, its approach is grounded in care for the well-being of individuals, communities, and the planet.

Living well is a dynamic exchange. We believe our team deserves the same thoughtful, enriching experience we create for our guests, with our approach prioritizing personal well-being, professional growth, and meaningful connections. Our team plays a vital role in creating a space where both individuals and our community flourish.

Our Culture & Environment At 113 NYC, we're on a mission to transform what it means to work in retail by creating an environment that supports growth, and wellbeing at every level. Our team members work in small, self-managed groups, organized by interests and focus area. We offer just enough structure to provide grounding, while staying flexible to adapt, evolve, and respond to change. We're prototyping a new kind of workplace where inner growth meets adaptive systems and reimagining work as a place where people, society, and the planet thrive together.

We encourage people to bring their full selves to work. When considering new team members, we look beyond technical skills to evaluate collaboration style, work approach, and personal motivations. We believe honoring people's complete lives—including their passions, purpose, and what energizes them—leads to both individual fulfillment and our collective success.

Our Team Ecosystem:

In nature, one of the core building blocks of thriving ecosystems is the Teams. A Team is a living system within a larger ecosystem, think rainforest, grassland or tundra.

• Teams contain diverse species that play different roles (producers, consumers, decomposers, pollinators) all contributing to a thriving ecosystem.
• Each species contributes to the health and stability of the system through—no single organism leads, and the system thrives through harmonic balance and interdependence.
• Teams are interconnected, exchanging nutrients, water, signals and energy across a larger ecosystem.
• Balance is maintained not by control, but through species interactions, environmental feedback, and adaptive evolving processes.
• When in balance, Teams flourish and thrive.

We have created five adaptive and evolving Teams; replacing traditional departments with multidisciplinary teams inspired by ecosystems—diverse, interdependent, and continuously evolving—that will make up the 113 NYC ecosystem where power and creativity are distributed and nurtured through relationships rather than reporting lines.

Operations Team:

The Operations Team owns all aspects of space maintenance, logistics, technology systems, café operations, and sustainability execution—and is collectively accountable for delivering operational excellence, seamless guest experiences, and measurable impact, operating with self-management and shared responsibility across the team. It’s a hands-on, purpose-driven role at the heart of our living ecosystem.

Primary Responsibilities:

Guest Experience & Hospitality

• Welcome and orient guests with warmth and intention, ensuring a seamless and engaging first impression
• Sense and respond to guest needs in real time, creating a personalized and supportive environment
• Storytelling around products, services, and the brand’s purpose; offer tailored recommendations and facilitate sales

Experience Facilitation

• Co-host workshops, activations, and immersive experiences that reflect the brand’s ethos
• Prepare materials and set up event spaces with attention to lighting, sound, flow, and ambiance
• Manage guest registration, transitions, and post-event comfort to support a smooth, thoughtful experience
• Analyze data and translate insights into actionable improvements that enhance our offerings, operations, and overall impact.

Insight Gathering

• Observe guest behaviors and body language to identify hesitation points, delight moments, and unspoken feedback
• Log reflections to capture what worked, what felt off, and what was surprising or unexpected
• Conduct informal interviews with guests or community partners to gather deeper stories and nuanced feedback
• Identify recurring signals across Teams—such as product requests, language patterns, or aesthetic preferences
• Surface intuitions, inspirations, or emerging patterns from clients and translate them into actionable insights for the team
• Contribute to weekly pulse reports and collective insight maps that synthesize learnings across Teams
• Apply critical thinking to assess situations holistically, make informed decisions, and adapt in real time
• Approach challenges with curiosity and a solutions-oriented mindset

Order Packing & Fulfillment

• Pack and fulfill online and in-store client orders
• Maintain fulfillment zones and storage organization, including ordering shipping materials
• Ensure accurate and on-time delivery or pickup experience

Space Readiness

• Maintain cleanliness and organization of all physical environments (private room, café, retail spaces, community space and team spaces), ensuring they are guest-ready and reflective of brand standards
• Maintain and uphold SOPs for hygiene, safety, service protocols, and opening / closing routines
• Manages all operational and experiential technologies (A/V, boutique operating system, etc.), ensuring they are set up, functioning and aligned with brand standards
• Manage all maintenance and repair processes, including partners, SOPs and ad-hoc requests
• Track key metrics (utilization, waste & sustainability, service uptime) and surface operational risks or opportunities

Food & Beverage Management

• Lead F&B operations, including food preparation, service, checkout, and hygiene to ensure seamless, high-quality guest experience
• Oversee F&B vendor and supplier relationships to ensure alignment with sustainability goals, quality standards, and brand values
• Coordinate team trainings and training materials to ensure delivery of exceptional preparation and presentation of F&B items
• Manage forecasting and demand planning to ensure optimal café inventory reordering
• Track and manage daily café inventory, coordinate receiving, restocking, and café inventory replenishment to ensure timely rotation and safe disposal of expired food and beverage items

Sustainability & Brand Stewardship

• Champion sustainability initiatives across all operational areas, reinforcing the brand’s long-term commitments and responsible practices
• Design, implement, and continuously improve waste management systems that support our zero-waste goals
• Ensure proper sorting, reduction, reuse, and responsible disposal of materials through clear protocols, team training, and regular audits
• Contribute to our sustainability storytelling by translating operational insights and impact data into compelling narratives
• Use data and feedback loops to identify opportunity areas for improving sustainability policies and procedures
• Collaborate with other Teams / team members to prototype and implement adaptive solutions
• Support and empower all team members in using sustainability tools and practices
• Foster a culture of shared responsibility by modeling sustainable behaviors and facilitating ongoing learning and engagement

Core Capabilities:

• Thrives at the intersection of project management, operations and strategy.
• Expertise in shaping seamless processes that support guest-centered environments
• Demonstrates a strong sense of ownership for space upkeep and integrating sustainable practices into all operational areas
• Integrated supply chain and logistics capabilities to design and manage efficient, sustainable supply chains that support dynamic retail and café operations
• Skilled at cultivating strong relationships with suppliers and partners to ensure quality, accountability, and alignment with brand values
• Technological proficiency in maintaining digital tools that enhance operations and team performance
• Ability to analyze sustainability data and translate it into operational improvements

Who You Are

Our team members are the heart of our experience. You are a part of a community where creativity, curiosity, and care for the world actually matter. You are the embodiment of our philosophy: people aligned with their purpose who create meaningful experiences for individuals, communities, and the planet.

What We Look for In You:

• You welcome growth and embrace change with openness, flexibility, and resilience
• You foster meaningful connections and see the value in collaboration, community, and interdependence
• You contribute unique perspectives and honor the richness that diversity brings to collective work.
• You lead with purpose, act with intention, and strive to create thoughtful, lasting impact.
• You are endlessly curious—driven to explore, question, and discover with depth and humility.
• You bring ideas to life with a balance of imagination and grounded execution.

Your Journey: When joining 113 NYC, you're welcomed with a carefully designed onboarding experience that reflects our nature-inspired philosophy. This introduction focuses on:

• Immersing yourself in the 113 NYC ethos
• Understanding our core mission of holistic well-being
• Exploring which Team best fits your experience and interests and understanding the seasonal rotations that will expand your capabilities
• Building connections with your team and our broader community
• Enhanced Experiences (Team Wellbeing Offering)

Our Commitment to Diversity:

At 113 NYC, we celebrate diversity as a vibrant tapestry that enriches our community and enhances the urban luxury experience in the heart of NYC. We believe that our differences are our strengths, and we are committed to fostering an inclusive environment where every individual feels valued, respected, and empowered to express their authentic selves. Rooted in nature and inspired by the dynamic energy of New York City, our space welcomes people from all walks of life, embracing the unique perspectives and backgrounds that each person brings.

We are dedicated to creating a workplace where different cultures are embraced and gender-neutrality is celebrated. Personal expression is not only allowed but encouraged. Our commitment to diversity extends beyond our team to the clients and communities we serve. We strive to reflect the rich diversity of NYC in everything we do, ensuring that our products, services, and interactions are accessible and welcoming to everyone. By cultivating an environment of inclusion and equity, we aim to inspire creativity, innovation, and growth, both individually and collectively. Together, we are 113 NYC, a modern sanctuary of creativity and connection, where diversity blossoms and every voice is heard.