TITLE: Program Director
SHIFT: Standard hours are 9:00 AM to 5:00 PM, Monday through Friday. However,
the occupant will be on-call 24/7 for emergencies and special
GENERAL DESCRIPTION: SELF/UAC operates a variety of federal, state and
locally funded programs and services that serve single adult populations who
have barriers to independent living including, but not limited to,
homelessness, drug and alcohol addictions and mental health.
Programs/services range from 24 hour residential emergency, transitional and
recovery housing, to daytime and/or evening short-term shelter and street
outreach. Program sizes vary from 20 to 230 participants and are located in
the North and West Philadelphia communities. This position is responsible for
the day-to-day operation and administration of these programs in accordance
with applicable grants, funder requirements and agency policies. While each
SELF/UAC program has unique characteristics and funder requirements, the
general duties and responsibilities described below are applicable to the
Program Manager for every program. Details of the specific program for which
SELF/UAC is seeking a Program Manager can be found below.
• Responsible for providing day-to-day administration and supervision of
all program services and activities and staff assigned to program.
• Responsible for assuring that program activities are in compliance with
funding regulations and for establishing and implementing clear and concise
• Responsible for weekly, bi-weekly and/or monthly supervision of
designated subordinate staff.
• Responsible for developing and implementing and achieving clearly defined
and understood program goals and objectives, in accordance with funder and
agency guidelines and requirements. .
• Responsible for managing and participating in the development of program
budgets, and ensuring budget compliance in purchasing and other expenditures.
• Responsible for preparing and submitting timely required reports, which
may include but will not be limited to weekly and monthly statistical and
• Responsible for conducting regular staff meetings, organizing and
completing work schedules, and addressing scheduling needs as they may arise
within the program, along with making unannounced and unscheduled facility
visits to ensure operations are running in accordance with organization
policies and procedures.
• Responsible for making recommendations for and documenting required
trainings of staff.
• Collaborates with Chief Program Officer and funders to establish and
enforce policies and procedures for the program.
• Responsible for managing and coordinating scheduling of program
activities, including documenting compliance.
• Responsible for identifying resources for client referrals for program
and the organization.
• Makes presentations about agency programs to referring or potential
• Attends management and other meetings and training as appropriate to the
needs of the agency.
• Responsible for managing funder-required data collection systems
including, but not limited to, those that cover client participation,
demographics, supportive services and other information related to services.
• Ensures program compliance with regulatory and quality assurance
• Responsible for ensuring that all required documentation for service,
treatment and all plans developed for clients’ benefit are maintained.
• Responsible for documenting incident reports in accordance with funder
requirements and for notifying your immediate Supervisor or Director as well
as Administrative Office of any unusual incidents as it relates to
emergencies such as death, fire drug usage, physical altercations, etc.
• Performs related work as required.
• Bachelor’s Degree from an accredited university or college and a
minimum of five (5) years experience in an administrative capacity in a
program(s) serving homeless, mental health and/or addictive disease
populations, at least two (2) years of which shall have been as a
supervisor/program developer, or an acceptable equivalent combination of
education and experience.
• Participation in general staff meetings, department meetings and
trainings as directed.
• Must be well organized, detail-oriented, task-driven, and able to work
independently and set daily priorities by maintaining a weekly as well as a
• Must strong verbal and written communication skills and a willingness to
assist wherever needed.
• Must be able to respond with flexibility in cooperation with emergency
requests, changes in work schedule or assignment.
• Must have a valid driver’s licensing and motor vehicle record. Criminal
and Child Abuse clearance will be required.
SELF, Inc. is a non-profit organization that has been providing services to
people for over twenty (20) years. We offer a broad range of essential
housing, social service, vocational and employment programs, all designed to
help individuals achieve self-sufficient and productive lifestyles. We
provide these services to more than 7,000 individuals within the Philadelphia