Senior Client Solutions Associate
GLG (Gerson Lehrman Group)
GLG is seeking Senior Associates for our Client Solutions team who have a
strong interest in excelling at best-in-class client service in a
performance-driven, merit-based, and team-oriented environment.
Our Client Solutions team is the engine driving GLG – the World’s Insight
Network. Senior Associates work directly with our clients – professionals
at the world’s top corporations, investment firms, management
consultancies, and non-profits – connecting them with the right experts so
they can act with the confidence to make great professional decisions.
Specific responsibilities include (but are not limited to):
Daily engagement with clients on a broad range of custom solutions including
phone consultations, surveys and in-depth projects, events and
teleconferences to creatively support the client and their business needs.
Running end to end project management of custom solutions for clients
including but not limited to project scoping, project set-up, client and
expert engagement, recruiting of new experts, vetting and highlighting
experts, project follow up and compliance.
Full-cycle recruiting – sourcing leads, performing various types of
outreach, and pitching GLG’s business model to bring new experts into the
network on specific client requests.
Maintaining accountability and responsibility for client projects and the
overall client experience.
Collaborating with colleagues and other internal stakeholders to deliver on
research needs to maximize commercial outcomes, grow revenue and ensure
retention of existing accounts.
Adhering to and upholding GLG’s compliance standards and company values to
protect the integrity of client engagements.
As a Senior Associate, you will have the opportunity to:
Excel in a fast-paced, metrics-driven, highly collaborative, and demanding
Develop strong, transferable business skills – including client service
excellence, written and oral communication, client and account management,
time management, negotiation, critical thinking, project management, and the
ability to achieve commercial targets.
Collaborate with colleagues on and across multiple internal teams to build
and shape a business.
Support and mentor newer professionals.
An ideal candidate will have the following:
Bachelor's degree or higher (required).
1-3 years of post-graduate work experience in client-facing, partnerships,
sales or account management roles.
Demonstrated performance and business judgment, in some or all the following
Client service, project execution/management, or networking; and/or business
development, relationship management, etc.
Superior communication (oral and written) and interpersonal skills.
Ability to work responsibly, both independently and collaboratively as needs
warrant, in an ever-changing, and fast-paced team environment.
Appreciation for the role data and metrics play in growing a business
Receptive to close coaching and feedback.
Adaptive mindset showcasing the ability to think creatively about solutions.
Ability to multi-task and prioritize activities effectively, while ensuring a
high level of accuracy and attention to detail.
Hustle and tenacity; demonstrating the ability to go above and beyond to
Willingness to work flexible and extended hours (including evenings, and some
holidays) outside of the traditional workday, as needed based on clients
What We Offer:
Salary/Benefits: Competitive base salary and a comprehensive benefits program
that includes our flexible PTO policy.
Mobility: When certain performance and tenure requirements are met and
exceeded within role, employees can explore mobility opportunities in
different offices, and/or regions across GLG.
Work Environment: Although we are currently working from home due to the
global pandemic, GLG offers training sessions to explore additional topics,
teach valuable skills, and indulge curiosity. We also welcome our experts and
other guest speakers to teach us what they know – because our learning
mission extends to ourselves.
Our fun, team-focused environment includes community volunteer programs, a
dynamic activity-based workspace, an in-office barista bar, a mentor program,
and various team-building and health & wellness activities.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team
to connect with powerful insight across fields from our network of 900,000+
experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500
corporations to leading technology companies to professional services firms
and financial institutions. We connect our clients to the world’s largest
and most varied source of first-hand expertise, including executives,
scientists, academics, former public-sector leaders, and the foremost subject
GLG’s industry-leading compliance framework allows clients to learn in a
structured, auditable, and transparent way, consistent with their own
internal compliance obligations and the highest professional ethical
standards. Our compliance standards are a major competitive differentiator
and key component of the company’s culture.
To learn more, visit www.GLGinsights.com