Way Home Housing Support Coach

Date Posted
Close Date
Philadelphia, PA
Job Type

SELF Incorporated

Self,  Inc.  is  a  non-profit  organization  that  has  been  providing
services  to  some  of
Philadelphia’s  most vulnerable communities for over 30 years. We offer a
broad range of essential
housing, social service, drug and  alcohol  treatment,  vocational,  and
employment  programs
with  the  goal  of  supporting  individuals achieve  self-sufficiency  and
sustain  healthier
lives  (or  improve  their  quality  of  life).  We  provide  these services
to more than 700
individuals daily within the Philadelphia area.
Our mission is to motivate, empower, and inspire individuals to live their
best lives. With
compassion at its core, our approach uses best practices and evidence-based
programming to pave the
way for personal and community transformation.
Way Home is a new Rapid Re-Housing program operated by SELF, Inc. offering
rental assistance to
homeless individuals with specialized services for the LGBTQ+ community. This
program provides one
year of subsidized rent to program participants to support them in
transitioning from homelessness
to renting their own units. The program was designed to meet the huge need
for housing in the
LGBTQ+ community, and particularly in queer and Tran’s communities of
color, who experience
disproportionate rates of homelessness and have barriers to accessing safe
shelter.  All
individuals, regardless of gender or sexual orientation are welcomed to
Position Summary: The Way Home Housing Support Coach will work with single
adults, couples, and/or
families as they transition from homelessness into privately rented units
with subsidized rental
assistance through the Rapid Re- Housing model. The Housing Support Coach
will provide coaching and
supportive services such as connecting participants with benefits and
resources, teaching life and
social skills to maintain long-term housing stability, assisting participants
with educational,
employment skills building opportunities, financial literacy/budgeting and
daily living skills, and
providing referrals to treatment for mental health, substance use, or medical
care when requested.
The Housing Support Coach will also be a liaison with private landlords, and
will support with
conflict resolution and tenant advocacy as needed. The Housing Support Coach
will play a vital role
in engaging participants through a person centered, trauma informed and harm
reduction approach.
This position is a full-time salaried, exempt position.
Key Duties and Responsibilities
•    Manage caseload of up to 25 households who recently moved out of
homelessness into private
•    Complete intakes with new referrals. Support households in gathering
all necessary
documentation for program enrollment and complete individualized goal-based
service plans.
•    Maintain consistent contact with households throughout the entire year
of rental assistance.
Evaluate the level of support needed for each household.
•    Connect participants to trans-competent supportive services for mental
gender-affirming care, legal support, or other referrals as needed.
•    Meet participants where they are, and provide regular home visits at
their private units in
neighborhoods all throughout the city of Philadelphia.
•    Work with participants on their own goals for employment and
education. Provide referrals for
workforce development and job training programs to support participants in
increasing income.
•    Support participants in creating plans for permanent housing beyond
the subsidy, and to help
them transition out of the program. Support with applications to long-term
permanent housing
•    Support participants in basic life skills as needed, and support in
establishing community
connection and daily meaningful activities. Support with financial literacy
and budgeting.
•    Maintain contact with landlords and act as a liaison between landlords
and tenants as needed.
•    Work with the Chief Program Officer, Director of Housing, Housing
Assistance Manager and

Case Management team and participants to assist in creating opportunities
related to individual
•    Maintain all documentation and ensure appropriate file management
procedures are followed.
•    Comply and adhere to organizational mission and funder standards
(health, fire, safety, city
etc.) related to health and safety.
•    Comply with national best practices and metrics for Rapid Rehousing.
•    Additional duties as needed.

Knowledge, Skills and Abilities

•    Working knowledge and experience with Housing First programs, case
management, harm reduction,
homeless services and/or LGBTQ+ services.
•    Competency working with transgender and gender non-conforming
•    Experience and interest in working with people who use drugs and
people who trade sex, from a
perspective of harm reduction.
•    Willing and able to travel to any part of the city of Philadelphia to
do home visits and
community work.
•    Skill in conflict resolution or mediation preferred
•    Excellent verbal and written communication skills, organization skills
and attention to detail
•    Proficient in the use of Microsoft Office Suite.
•    Ability to work well independently, as well as to collaborate with a
small committed team
•    Ability to communicate effectively with a wide range of constituencies
at all levels, react
quickly and appropriately in an emergency, and a commitment to customer
service orientation.
•    Ability to respond with flexibility in cooperation with emergency
requests, changes in work
schedule or assignment.
•    People in the LGBTQ+ community, Black, Indigenous and People of Color,
and people who have
experienced homelessness or housing insecurity are encouraged to apply.

Education and Qualifications

•    High School Diploma or GED with a combination of acceptable training
and experience.
•    At least 1 year of relevant work experience, with some post-secondary
training in a human
service field preferred.
•    Standard First Aid and CPR (willingness to obtain).
•    Criminal background will be checked due to grant requirements. People
who have a history with
the criminal legal system are still encouraged to apply. This is a second
chance organization.

SELF is an equal opportunity employer. All applicants will be considered for
employment without
attention to race, color, religion, sex, sexual orientation, gender identity,
national origin, and
veteran/or disability status.

Disclaimer: The information provided in this description has been designed to
indicate the general
nature and level of work performed by the Housing Support Coach. It is not
designed to be
interpreted as a comprehensive inventory of all duties, responsibilities,
qualifications and
working conditions required of employees assigned to this job. Management has
the sole discretion
to add or modify duties of the job and to designate other functions as
essential at any time. This
job description is not an employment agreement or contract.

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