Bilingual Customer Service Representative
Date Posted
Close Date
Location
Chester PA
Job Type
Full-Time
Job Locations US-PA-Chester
ID 2024-2083
FLSA Status Non-Exempt
Category Administrative
Position Type Regular Full-Time
Overview
Salary $42,000 year
Scope of Position: Greet and assist job seekers, employers, and agency visitors; provide administrative support to staff and customers in need of PA CareerLink® services.
Responsibilities
- Welcome visitors in a prompt and friendly manner
- Direct visitors to the appropriate area, services, or staff
- Provide information regarding all PA CareerLink® Delaware County partners in a knowledgeable and pleasant manner
- Direct visitors to available onsite partners and resources as appropriate
- Responsible for tracking foot traffic as it pertains to unemployment inquiries, appointments, workshops, and recruitment events
- Help coordinate monthly activities calendars, room assignments and space requests
- Retrieve login information for individuals to access the PA CareerLink® website
- Answer and direct calls on the PA CareerLink® multi-line telephone system
- Input job seeker and employer service activities in the system of record on a daily basis
- Support staff in the collection and verification of program requirements and documentation
- Assist with calling job seekers and reminding them of upcoming recruitment events and job fairs
- Understand all local partners and programs and refer customers to appropriate partner
- Update social media platforms regarding weekly recruitment activities and job fairs on a weekly basis
- Design and create job fair and recruitment flyers
- Prevent unauthorized persons from entering the agency
- Manage office supplies
- Other opportunities as available
Qualifications
- Excellent communication and interpersonal skills
- Customer Service experience required
- Bilingual in Spanish required
- Experience in answering inquiries in a courteous, efficient, and professional manner
- Proficient in Microsoft Office applications
- Bachelor’s Degree preferred