Bilingual Program Coordinator (Eng + Spanish)

The Kennett Square Program Coordinator will work primarily at the Kennett Square, PA site with occasional travel to our locations and/or special events in Exton, Lansdowne/Upper Darby, and Philadelphia. The position is full time with a five-day schedule during our open hours, Monday through Saturday 10 am to 6 pm. This is an in-person position with no remote work options.

Program Coordinators are responsible for providing exceptional customer service to shoppers and nonprofit clients along with processing inventory donations and merchandising the sales floor. They work with volunteers and other employees under the direction of the Site Manager with support from the Program Director and Resale Director. Program Coordinators are expected to be self-directed, collaborative with other team members, and provide supervision of interns and volunteers.

Responsibilities:

• Provide exceptional customer service to offer a personalized and engaging experience for all visitors (customers, donors, volunteers) while always prioritizing service over tasks.
• Effectively communicate sales promotions and organization mission to customers.
• Follow established procedures for conducting referral client appointments, including completing required paperwork and data entry.
• Operate point of sale system including assuming responsibility for cash handling, credit card processing, and reconciliation (beginning/end of day).
• Supervise volunteers and interns to ensure that they follow procedures for client services, customer engagement, and sales transactions.
• Select inventory based on style profiles for remote customers and nonprofit clients (i.e., Wardrobe Boxes).
• Maintain efficient and empowering client services including using trauma-informed practices and remaining updated on referral programs and populations The Wardrobe assists.
• Represent The Wardrobe at in-store and outside events as needed.
• Daily cleaning, data entry, supply management, and other duties as assigned.
• Sort and prepare donated inventory for the sales/service floor: tagging, pricing, and data entry. Includes identifying fashion trends and designers appropriate for resale operations.
• Maintain a system for processing incoming donations and keeping inventory rooms organized to maximize donation receipt, processing, and replenishment.
• Maintain appropriate product levels on the sales floor while observing merchandising basics. Communicate needs for inventory selection or purchasing to team members and Managers.
• Implement sales process as determined by management in terms of markdowns and special sales to promote inventory movement.

General Qualifications:

• The Kennett Square Program Coordinator must speak fluent Spanish
• Education/Life Experience: High school degree/GED or experience in retail or customer service.
• Retail experience a must, resale/consignment experience a plus. Ability to identify fashion trends and designers and communicate value to customers.
• Available to work required schedule including up to 2 Saturdays per month and occasional travel to other locations as requested.
• General ability to use computer systems including email, online calendars, Zoom/Google Hangouts and POS systems.
• Attention to detail and ability to handle multiple priorities in a fast-paced, rapidly evolving environment.
• Ability to handle interpersonal conflict and customer service issues in a professional manner.
• Good communication skills, able to work with diverse populations and be a positive team member. Comfortable delegating and providing/receiving feedback.
• Other abilities: Able to lift/carry up to 20 pounds and work on the sales floor 4-6 hours per day.
• The Wardrobe mandates all staff are vaccinated against COVID19 and proof of vaccination is required for employment.
• The Wardrobe is an equal opportunity employer and encourages applications from people with diverse backgrounds and life experiences. We welcome applications from people with a history of incarceration.