Manager of Vendor of Management

Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement, and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member.

We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit Amidacareny.org for more information about the Amida Care culture.

We are actively seeking a highly motivated, innovative, and experienced leader to join our team as the Manager of Vendor Management. Compensation will be commensurate with experience.

Position Summary:

As the Manager of Vendor Operations, you will play a pivotal role in advancing our mission with improving our customer experience by providing a mature vendor oversight process and cadence to enhance our vendor relationships and performance.

Responsibilities:

• Ensure vendors effectively meet and exceed the service levels and key performance indicators we use to ensure efficient, high-quality support interactions with our customers and other stakeholders.
• Oversee day-to-day vendor relationship and performance tracking, ensure all vendor performance issues are resolved maintain record keeping of all Vendor Oversight Committee meetings and deliverables.
• Manage vendor performance, proactively detect potential risks, and take decisive actions to ensure and maintain high performance standards.
• Own our operational KPIs and identify and report on trends early and often.
• Supports all SDOH and internal audit needs in terms of vendor data and processed.
• Use insights to identify, recommend, and formulate process improvements.
• Support new initiatives with our vendor that require strategic planning around strong operational efficiencies and effective workflows.
• Drive a balance between great customer experience and operational efficiency.
• Develop and refine escalation processes for customer issues.

Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.

EDUCATION REQUIRED

• Bachelor’s Degree preferred

EXPERIENCES AND/OR SKILLS REQUIRED

• Five (5) to seven (7) years working with health plan operations including, but not limited to, claims, data operations, eligibility/enrollment, member services, and provider services.
• Five (5) to seven (7) years working with vendor performance and delegated oversight and/or experience in a health care organization, preferably within a health plan.
• Knowledge of managed care and Medicaid preferable.
• Experience with workplan development and issue/risk management.
• Personal integrity and courage to escalate issues, when necessary, advocate for responsible solutions to project problems.
• Ability to work well with people from many different disciplines with varying degrees of experience, competence in clear, concise, and tactful communication with senior management, clients, peers, and staff.
• Strong organizational, analytical, problem solving, and interpersonal skills.
• Strong PC Skills; Microsoft Office (Word, Excel, PowerPoint Project, and Visio).
• Excellent written and verbal communication skills
• Excellent organizational skills including attention to detail and multi-tasking skills.
• Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of internal and external contacts.
• Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.