Bilingual Assistant Case Manager
The Bilingual (Spanish/French speaking) Assistant Case Manager will provide
practical, educational, and emotional assistance to Action Wellness’
clients affected by HIV/AIDS. The Bilingual Assistant Case Manager will
support the client’s ability to manage life and activities of daily living;
to increase and/ or maintain quality of life, and stability.
The Bilingual Assistant Case Manager will have internal contacts with the
entire administrative staff and external contact with clients, community
resources, and the community. This position has access to sensitive Action
Wellness information and is expected to handle such information with
integrity and professionalism. This position has regular contact with members
of the community and is expected to represent Action Wellness in a
The Bilingual Assistant Case Manager will report directly to the Bilingual
Family Case Manager and participate in department activities as necessary.
• Assistance with activities of daily living
• Assistance light housekeeping
• Assist with medication adherence and monitoring
• Instruct on Universal blood and body fluid precautions
• Offer emotional support and a consistent connection to services.
• Escort to medical appointments or other meetings, including, but not
limited to, mental health visits and drug and alcohol visits, Social
Security, Department of Public Welfare, and Department of Human Services
• Provide child care when appropriate
• Consult with Case Manager and others involved in clients' support
network, reporting changes in status in a timely fashion.
• Maintain accurate, timely records as required.
1. Attend relevant workshops or join professional groups as necessary to
maintain professional knowledge and licensure.
2. Adheres to Action Wellness’ security guidelines and ensures the
appropriate handling of sensitive information.
3. Attends relevant staff meetings to promote communication and execution of
4. Completes special projects specific to the function of the department or
as needed for the department as directed by Supervisor.
5. Other duties as assigned within the scope of position expectations.
Knowledge, Skills, and Abilities
• Proficiency in English and Spanish/French (reading, writing, and
• Basic understanding of Action Wellness’ mission, vision, values,
programs and services and business plan.
• Knowledge of basic client management procedures for determining
eligibility, assessing needs, identifying resources, making referrals,
following up, and documenting client interactions and proactively supporting
client’s pursuit of goals.
• Ability to maintain appropriate and professional judgment in regard to
interactions with clients and staff.
• Ability to maintain a respectful, nonjudgmental, and compassionate manner
• Knowledge of community resources and benefits that impact and/or benefit
the targeted client needs.
• Ability to perform and assist with activities of daily living for
• Ability to travel with assigned client in and around assigned geographic
area using public transportation.
• Ability to effectively use standard office equipment.
• Possesses strong interpersonal skills as demonstrated by compassionate,
courteous, cordial, cooperative, and professional interaction with diverse
groups of co-workers, external business partners, and the community.
• Ability to operate a computer and use a variety of common software
programs including Microsoft Office, spreadsheets, and customized databases.
• Strong written and verbal communication skills and effectively
communicate with individuals and groups.
• Ability to effectively interview and engage a client in appropriate
• Ability to work in a team structure – demonstrating ability to
collaborate and contribute to the team’s work.
• Adheres to all Action Wellness and departmental policies and procedures.
• Attends all Action Wellness in-services as required.
Experience, Education, and Licensure
Minimum Experience: 2+ years experience providing direct services to a
diverse population in a human service, health care, community or educational
setting. Experience with maternal, pediatric, and family health issues and
insurance/medical assistance procedures with economically disadvantaged are
Minimum Education: High School Diploma or equivalent.
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. While performing the duties of this job, the employee will frequently
stand; walk; sit; use hands to finger, handle, or feel objects, tools or
equipment; reach with hands and arms; balance; talk or hear. The employee
will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or
2. The employee must occasionally lift and/or move up to 25 pounds.
3. Operate related office equipment and use necessary tools.
4. Use established universal precaution methods and equipment while
5. Specific vision abilities required by the job include frequent reading and
close vision; distance vision; color vision; peripheral vision; depth
perception; and the ability to adjust focus.
The work environment characteristics described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
1. The noise level in the work environment is usually moderate.
2. Although work is primarily indoors, you will be required to travel outside
to client and community locations.
3. Position may require occasional trips to attend conferences seminars, and
4. Certain visits or work related appointments might be scheduled outside of
traditional work hours as necessary.
Nothing in this position description restricts management’s right to assign
or reassign duties and responsibilities to this job at any time.
Position Available: Immediately