Data Migration Specialist

We are looking to add a Data Migration Specialist to our growing team. You
can find more information below!
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Data Migration Specialist at Alt Legal (Remote)

Location: Remote

The Company:
Alt Legal is a fast-growing legal tech company. We’ve been recognized in
Inc. Magazine, Bloomberg, Above the Law, and others. Our intuitive and
automated software helps intellectual property (IP) professionals file,
manage, and analyze trademarks and patents. Over 1,100 law firms and
companies trust our software to help them manage hundreds of thousands of
filings daily.

We are a customer-centric company that prides itself on its positive customer
interactions and its modern and automated software. As a team, we’re a
group of diverse, multi-talented folks who thrive in collaborative, open,
positive environments. We care about our mission, our customers, and each
other and are committed to ensuring that everyone on the team can grow by
being around equally exceptional and kind people.

Job Description
Reporting to the Director of Customer Success, the Data Migration Specialist
role will be responsible for executing a range of external and internal
requests, related specifically to migrations, data analysis and management,
report preparation , and internal product changes.

As an internal data specialist, you will be helping customers and internal
stakeholders solve their problems through the preparation of data analysis
and effective communication. For example, you may be asked to perform data
mapping into a spreadsheet or to assist our operations team with preparing a
monthly customer analysis reports.

Your specific responsibilities:
Support new and existing customers and their onboarding of IP data
Perform data mapping and manage complex datasets with high level of attention to detail
Migrate customers’ data into our preferred format
Coordinate and receive inputs needed from both customers and internal stakeholders
Maintain accurate customer records.
Resolve issues directly or bring in other internal resources to ensure all
customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Stay current with system changes and updates.
Work closely with customer success, product, and other internal team leads to
improve customer experience

What we’d like to see in the ideal candidate:
2+ years’ experience in data/implementation-focused role involving support
of SaaS or professional web-based solutions
Startup and/or work-from-home experience
Proficient in Excel and experience with CSMs (e.g., Vitally/ChurnZero) and
CRMs (Salesforce)
Keen attention to detail
Strong communication skills and project management skills (managing multiple
data migrations at once)
Understanding of Accounts Receivable operations or experience with invoicing software.
Ability to recognize gaps in their own knowledge and seek instruction
Ability to empathize with and advocate for our customers
Ability to quickly learn new concepts and teach others
Good sense of humor and a love of nerdy things
Bonus if you’ve had experience with trademark prosecution, but it’s not
required to apply.

What you get:
We offer a collaborative and challenging work environment and the opportunity
to be part of a growing company. Our company was founded on the belief that a
team with diverse backgrounds and identities will have the greatest range of
experiences, the best selection of ideas, and the most inclusive and
supportive culture. We are LGBTQ+ friendly and encourage all candidates to
apply.

We also offer all employees a variety of perks such as flexible vacation,
remote work options, healthcare coverage, and the opportunity to determine
your own growth path.

How to apply:
If you’re interested, you should submit your application via our
application portal Breezy, PDF resume, and a few sentences explaining your
specific interest in this role and why you'd like to join the Alt Legal team.