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VIP is the “agency of last resort” for our clients. Our staff of eighteen consists of attorneys, case managers, and other professionals and is highly collaborative, creative, and passionate about our capacity-building model of service. VIP values a diverse work environment and encourages people of color, people who identify as LGBTQ, and people with disabilities to apply.</p><h2>POSITION SUMMARY</h2><p>Reporting to the Executive Director and serving as a member of the Executive Leadership Team, the Director of Operations plays a critical role in advancing VIP’s mission of leveraging the power of the community to provide high-quality volunteer legal services and expand access to justice for low-income Philadelphians. The position oversees core internal functions, including human resources, financial operations, and employee relations, and is responsible for creating and maintaining systems that foster engaged, high-performing employees and support their professional growth.</p><p>This position is full-time (38–40 hours per week) and exempt, with a salary range of $85,000–$93,000, and an outstanding team atmosphere. The Director of Operations does not directly supervise staff but provides leadership and coordination across the operations team, which includes the Data and Contracts Manager, Development Manager, and Administrative Assistant.</p><p>VIP offers a generous benefits package, including medical and dental insurance (with the employee medical premium fully paid by VIP); a 403(b) retirement plan with employer contributions; short- and long-term disability and life insurance; flexible spending accounts for health and dependent care; industry-leading paid time off, including substantial vacation and sick leave, 12+ paid holidays, and paid parental leave; an individual budget for professional development; and alternative work arrangements, including generous telework hours and scheduling flexibility.</p><h3>KEY QUALIFICATIONS</h3><p>A strong director of operations candidate will demonstrate: a passion for supporting VIP’s volunteer-based service model; aptitude for leading human resources, financial management, and professional development efforts; excellent written and oral communication skills; and a demonstrated ability to design, implement, and refine administrative processes and systems. 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