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"array_path" => "revision_uid.0.entity" ] ] "title" => array:1 [ 0 => array:1 [ "value" => "Client Manager" ] ] "created" => array:1 [ 0 => array:1 [ "value" => "1649750335" ] ] "changed" => array:1 [ 0 => array:1 [ "value" => "1649750427" ] ] "promote" => array:1 [ 0 => array:1 [ "value" => "0" ] ] "sticky" => array:1 [ 0 => array:1 [ "value" => "0" ] ] "default_langcode" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_default" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_translation_affected" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "metatag" => array:7 [ 0 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "title" "content" => "Client Manager | TransWork" ] ] 1 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "description" "content" => "As a Client Manager with Ferrandino & Son, Inc. you will oversee the administration of our core values, processes, procedures, solutions and training to your account team(s). You will assume a leadership role in the" ] ] 2 => array:2 [ "tag" => "link" "attributes" => array:2 [ "rel" => "canonical" "href" => "https://transwork.org/jobs/client-manager" ] ] 3 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 4 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 5 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:secure_url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 6 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "twitter:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] ] "path" => array:1 [ 0 => array:3 [ "alias" => "/jobs/client-manager" "pid" => "342" "langcode" => "en" ] ] "menu_link" => [] "body" => array:1 [ 0 => array:3 [ "value" => """ <p>As a Client Manager with Ferrandino & Son, Inc. you will oversee the<br />\r\n administration of our core values, processes, procedures, solutions and<br />\r\n training to your account team(s). You will assume a leadership role in the<br />\r\n provision of professional management of our clients’ needs as well as the<br />\r\n management of our vendor relationships ensuring that they are in direct<br />\r\n support of the overall goals and objectives of Ferrandino & Son’s<br />\r\n programs. You will collaborate directly with senior management (Sr. Client<br />\r\n Manager/Director of Program Management) on the development of strategies to<br />\r\n enhance the outcomes and cost effectiveness of accounts and employees within<br />\r\n the teams. This is a hybrid position with two days in our Audubon, PA<br />\r\n office and three days at home.<br />\r\n <br />\r\n Key Areas of Responsibility include but are not limited to:<br />\r\n <br />\r\n Client Management<br />\r\n <br />\r\n Serve as primary point of contact for client communication through e-mail,<br />\r\n conference calls and/or face-to-face meetings as necessary<br />\r\n Ensure client concerns are responded to and addressed in a timely manner<br />\r\n Respond and address escalations<br />\r\n Ensure account is meeting contracted Service Level Agreement<br />\r\n Utilize appropriate reports to make sure account is in good standing in<br />\r\n regards to margin, work order progression, and site placement as well as<br />\r\n generating any client-facing reports as required<br />\r\n Serve as a liaison between procurement, vendor relations, and other<br />\r\n departments as necessary to ensure a seamless client experience<br />\r\n Service Management<br />\r\n <br />\r\n Provides information to assist client team with communicating resolutions for<br />\r\n client escalations.<br />\r\n Ensures assigned team is meeting SLA’s, KPI’s and internal deadlines<br />\r\n defined by client management team or Sr. Management.<br />\r\n Provide guidance to Account Managers for the execution of in-scope services<br />\r\n and out of scope proposal negotiations as it relates to the alignment of<br />\r\n contracted pricing per client.<br />\r\n Work closely with Account Managers to provide feedback and ensure service<br />\r\n delivery is meeting client expectations.<br />\r\n Monitors territory and service request assignment to ensure all services are<br />\r\n being performed proactively.<br />\r\n Develop relationships with top service providers.<br />\r\n Employee Management<br />\r\n <br />\r\n Manage and assist a team of account managers to ensure account is performing<br />\r\n at an optimal level<br />\r\n Assist employees with one-on-one coaching and development<br />\r\n Monitor employee interactions with vendors for day to day operations to<br />\r\n ensure professionalism and accuracy; with adherence to company policies and<br />\r\n procedures<br />\r\n Oversee the administration of our core values, processes, procedures,<br />\r\n solutions and training to your account team(s).<br />\r\n Keep team members aware and cognizant of their performance and identify key<br />\r\n strengths and areas of potential improvement<br />\r\n Regularly manage and generate employee performance reviews, review employee<br />\r\n attendance and time clock adherence, and perform corrective action as may be<br />\r\n necessary<br />\r\n Train employees in trade-specific knowledge to assist them with independent<br />\r\n decision making<br />\r\n Train employees to reactively source as necessary to emergency situations<br />\r\n Review and approve work proposals to ensure service and margin goals are<br />\r\n being met<br />\r\n Drive account managers to meet monthly, seasonal, and project deadlines as<br />\r\n necessary.<br />\r\n Account Growth & Development<br />\r\n <br />\r\n Analyze account to identify and address areas of opportunity for margin<br />\r\n and/or service improvement<br />\r\n Identify out-of-scope opportunities in collaboration with the Enhancement<br />\r\n Team & Field Team in regard to site inspections<br />\r\n Identify the competitive environment and develop ways to improve the<br />\r\n company’s relative position in the market<br />\r\n Drive monthly revenue and margin improvement goals, coordinating with other<br />\r\n Client Managers and the Program Director<br />\r\n In collaboration with the Procurement and Vendor Relations departments,<br />\r\n assist the Program Director with forecasting and budgeting monthly revenue<br />\r\n targets<br />\r\n Work directly with Procurement Buyers and Senior Management to oversee<br />\r\n Account rollouts and vendor onboarding<br />\r\n Ensure vendors are assigned to sites within margin and vetted to ensure<br />\r\n adequate services will be provided to client expectations<br />\r\n Qualifications <br />\r\n <br />\r\n Minimum education of a four year degree in business related field or<br />\r\n equivalent experience required<br />\r\n Previous Management or Team Lead/Supervisor experience preferred in<br />\r\n facilities management<br />\r\n Proficiency with the Microsoft Office suite of productivity applications<br />\r\n Excellent problem-solving skills and attention to details<br />\r\n Ability to operate independently, under pressure, to perform multiple<br />\r\n concurrent tasks and responsibilities, and to deal with changing priorities,<br />\r\n while maintaining personal effectiveness<br />\r\n High level of commitment to customer service and teamwork<br />\r\n Telephone skills and excellent verbal communication skills<br />\r\n Ferrandino & Son Inc. is a national facility maintenance and construction<br />\r\n services company providing our clients with superior service. Our employees<br />\r\n are provided comprehensive benefit options including Medical, Dental, Vision,<br />\r\n Life Insurance, 401(k) with company match and more! We provide for learning<br />\r\n and development of our team based on their job function and opportunities for<br />\r\n growth. Come be a part of our growing team! For more information, visit us<br />\r\n at: <a data-saferedirecturl="https://www.google.com/url?q=http://www.ferrandinoandson.com&source=gmail&ust=1649767084634000&usg=AOvVaw2w6L6YkJv1yfyPxLKDChVI" href="http://www.ferrandinoandson.com/" rel="noreferrer" target="_blank">www.ferrandinoandson.com</a> [2]<br />\r\n <br />\r\n Ferrandino & Son Inc is an Equal Opportunity Employer –<br />\r\n M/F/Veteran/Disability/Sexual Orientation/Gender Identity<br />\r\n </p>\r\n """ "summary" => "" "format" => "full_html" ] ] "field_agree_to_allow" => [] "field_agree_to_receive" => [] "field_application_deadline" => [] "field_application_instructions" => array:1 [ 0 => array:2 [ "value" => "<p>Please visit our website to see a listing of all open positions.</p>\r\n" "format" => "full_html" ] ] "field_application_start_date" => [] "field_business_name" => array:1 [ 0 => array:1 [ "value" => " Ferrandino and Son" ] ] "field_company_logo" => [] "field_confirm_rules" => [] "field_confirm_terms" => [] "field_contact_email" => [] "field_contact_email_transwork" => [] "field_contact_name" => [] "field_contact_name_transwork" => [] "field_contact_phone" => [] "field_contact_phone_transwork" => [] "field_contact_title" => [] "field_date_close" => array:1 [ 0 => array:1 [ "value" => "2022-05-11" ] ] "field_date_posted" => array:1 [ 0 => array:1 [ "value" => "2022-04-12" ] ] "field_education" => [] "field_employer" => [] "field_experience_level" => [] "field_industry" => array:1 [ 0 => array:3 [ "target_id" => "13" "entity" => array:19 [ "tid" => array:1 [ 0 => array:1 [ "value" => "13" ] ] "uuid" => array:1 [ 0 => array:1 [ "value" => "386ec13a-5f7b-4340-91ce-6b1bf54f8fa7" ] ] "revision_id" => array:1 [ 0 => array:1 [ "value" => "13" ] ] "langcode" => array:1 [ 0 => array:1 [ "value" => "en" ] ] "vid" => array:1 [ 0 => array:3 [ "target_id" => "industry" "entity" => array:9 [ "uuid" => "f0df3ba2-417b-48af-9a18-072913dafd78" "langcode" => "en" "status" => true "dependencies" => [] "name" => "Industry" "vid" => "industry" "description" => null "weight" => 0 "new_revision" => false ] "bundle" => "taxonomy_vocabulary" ] ] "revision_created" => array:1 [ 0 => array:1 [ "value" => "1567107625" ] ] "revision_user" => [] "revision_log_message" => [] "status" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "name" => array:1 [ 0 => array:1 [ "value" => "Construction" ] ] "description" => array:1 [ 0 => array:2 [ "value" => null "format" => null ] ] "weight" => array:1 [ 0 => array:1 [ "value" => "0" ] ] "parent" => array:1 [ 0 => array:1 [ "target_id" => "0" ] ] "changed" => array:1 [ 0 => array:1 [ "value" => "1567107625" ] ] "default_langcode" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_default" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_translation_affected" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "metatag" => array:6 [ 0 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "title" "content" => "Construction | TransWork" ] ] 1 => array:2 [ "tag" => "link" "attributes" => array:2 [ "rel" => "canonical" "href" => "https://transwork.org/taxonomy/term/13" ] ] 2 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 3 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 4 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:secure_url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 5 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "twitter:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] ] "path" => array:1 [ 0 => array:1 [ "langcode" => "en" ] ] ] "bundle" => "industry" ] ] "field_job_status" => [] "field_job_summary" => [] "field_job_type" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "field_link_to_apply" => array:1 [ 0 => array:3 [ "uri" => "https://ferrandinoandson.com/careers/" "title" => "Link to apply" "options" => [] ] ] "field_location" => array:1 [ 0 => array:1 [ "value" => "Audubon, PA" ] ] "field_organization_website" => [] "field_salary" => [] "field_salary_annual_minimum" => [] "field_salary_hourly_minimum" => [] "field_salary_range_maximum" => [] "field_salary_range_minimum" => [] "field_salary_type" => [] "field_skills" => [] "field_work_location" => [] ]
