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As needed assist with the setup, and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives</li>\r\n \t<li>Analyze software needs for end users and determine dependencies and compatibly for software applications across different operating systems and browsers</li>\r\n \t<li>Design and build images for faculty laptop program working closely with other groups within Information Services</li>\r\n \t<li>Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks</li>\r\n \t<li>Utilize imaging technologies (Microsoft-based) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computers</li>\r\n \t<li>Participate on multi-department project teams working to develop and deploy new applications and technology to the University community</li>\r\n \t<li>Test, promote, explain and document available services and technology to parents and students at Admissions and Student Affairs events</li>\r\n \t<li>As needed, direct student workers in tasks to support end users</li>\r\n \t<li>All other related duties as deemed appropriate and assigned by the Associate Director of Technology Services</li>\r\n </ul>\r\n \r\n <h3 class="editor-heading">Education Requirements:</h3>\r\n \r\n <ul>\r\n \t<li>Associate's degree required</li>\r\n \t<li>Bachelor's degree preferred</li>\r\n \t<li>Experience may substitute for some of the above education requirements</li>\r\n </ul>\r\n \r\n <h3 class="editor-heading">Qualifications:</h3>\r\n \r\n <ul>\r\n \t<li>Minimum of 3 to 5 years of experience in providing technical support in a higher education environment</li>\r\n \t<li>Valid driver's license</li>\r\n \t<li>As needed, ability to work overtime, evenings and weekends</li>\r\n \t<li>Excellent communication, customer service, interpersonal, and presentation skills</li>\r\n \t<li>Proven ability to manage multiple and changing priorities</li>\r\n \t<li>Capable of working equally well individually and as part of a team</li>\r\n \t<li>Demonstrated ability to work with diverse populations and/or a commitment to diversity and inclusion</li>\r\n </ul>\r\n \r\n <h3 class="editor-heading">Technical Skills:</h3>\r\n \r\n <ul>\r\n \t<li>Experience with imaging technology a plus (eg Microsoft MDT)</li>\r\n \t<li>Proficiency administering computers using Azure Active Directory, Local Active Directory, Group Policies, WSUS, etc</li>\r\n \t<li>Familiarity with Track-It or other Help Desk ticketing software</li>\r\n \t<li>Advanced expertise with operating systems and productivity software (Windows and Mac)</li>\r\n \t<li>Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc</li>\r\n \t<li>Well-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technology</li>\r\n \t<li>Comprehensive understanding of computer usage in a managed network enterprise environment</li>\r\n </ul>\r\n """ "summary" => "" "format" => "full_html" ] ] "field_agree_to_allow" => [] "field_agree_to_receive" => [] "field_application_deadline" => [] "field_application_instructions" => array:1 [ 0 => array:2 [ "value" => "<p>Apply online at the link below:</p>\r\n" "format" => "full_html" ] ] "field_application_start_date" => [] "field_business_name" => array:1 [ 0 => array:1 [ "value" => "Quinnipiac University" ] ] "field_company_logo" => array:1 [ 0 => array:7 [ "target_id" => "685" "alt" => "the quinnipiac university logo, a large, blue-colored letter 'q'" "title" => "" "width" => "700" "height" => "694" "entity" => array:11 [ "fid" => array:1 [ 0 => array:1 [ "value" => "685" ] ] "uuid" => array:1 [ 0 => array:1 [ "value" => "8db1884d-0cc7-4a28-a624-950a875739db" ] ] "langcode" => array:1 [ 0 => array:1 [ "value" => "en" ] ] "uid" => array:1 [ 0 => array:3 [ "target_id" => "24" "message" => "Recursion detected." 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