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Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.</p><p>We are looking for a Customer Service Representative - Medicare Member Help Team with proven experience and a passion for providing excellent service to all customers.</p><h2>Description:</h2><ul><li>Identify and assess customers' needs to achieve satisfaction- in accordance with FCR (First Call Resolution) goals.</li><li>Document interactions with members, providers or etc. to track contact reasons and trending issues in a timely manner.</li><li>Handle member complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Adhere to corporate policies/procedures; remain current on department and industry regulations.</li><li>Remain customer focused with the ability to consistently maintain a professional demeanor with internal and external business partners (phone/non-phone)</li><li>Deliver world-class service to both internal and external customers.</li><li>Perform all other duties as assigned.</li></ul><h2>Qualifications:</h2><ul><li>High school diploma required; Bachelor’s degree is preferred.<br> </li><li>Schedule flexibility during all hours of business (8:00 am - 8:15 pm Sunday – Sunday) including the ability to work one late night and one weekend day. </li><li>Ability to complete a 10–12-week training class and demonstrate proficiency in the material.</li><li>Ability to work from home with a private quiet workspace.</li><li>The Customer Service Representative - MHT may be required to work overtime hours and/or to provide additional weekend coverage based on the business need. </li><li>Strong interpersonal and organizational skills in a fast-paced environment</li><li>Excellent oral and written communications skills</li><li>Ability to problem solve, prioritize, and maintain a flexible disposition required.</li><li>Computer skills required.</li><li>Customer-focused professionalism</li><li>Medicare knowledge is strongly preferred.</li><li>Call Center Experience is strongly preferred.</li><li>Prior experience with and demonstrated proficiency in Microsoft Office Products is strongly preferred.</li></ul><p><em><strong>Work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.</strong></em></p>" "summary" => "" "format" => "full_html" ] ] "field_agree_to_allow" => [] "field_agree_to_receive" => [] "field_application_deadline" => [] "field_application_instructions" => array:1 [ 0 => array:2 [ "value" => "<p>Please apply through the link below:</p>" "format" => "full_html" ] ] "field_application_start_date" => [] "field_business_name" => array:1 [ 0 => array:1 [ "value" => "Independence Blue Cross" ] ] "field_company_logo" => array:1 [ 0 => array:7 [ "target_id" => "933" "alt" => "the IBX logo" "title" => "" "width" => "194" "height" => "70" "entity" => array:11 [ "fid" => array:1 [ 0 => array:1 [ "value" => "933" ] ] "uuid" => array:1 [ 0 => array:1 [ "value" => "459f8bb1-dd0e-43cc-9e78-e1e11f1f6fd5" ] ] "langcode" => array:1 [ 0 => array:1 [ "value" => "en" ] ] "uid" => array:1 [ 0 => array:3 [ "target_id" => "24" "message" => "Recursion detected." 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