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Summary:

The Product Manager - Reader Experience will be responsible for continuous improvement of Inquirer.com and our mobile apps, focused on outcomes for our audiences. You’ll take a holistic view of the customer journey with readers as your primary stakeholder, working alongside product managers for storytelling and tools, service and sports, revenue, and data and APIs. Our team routinely improves existing products, supports major organizational priorities and experiments toward new ways to serve our audiences, and you would be engaged in all three. You’ll work with our journalists, marketers, engineers, agile practitioners and product designers and researchers to serve Philadelphians, resulting in audience growth, return visits and deep engagement. 

What You’ll Do:

• Advocate for Philadelphians’ news and information needs, finding creative ways to meet people where they are with products that respect their time and attention.
• Lead cross-functional delivery squads — composed of designers, engineers, project managers and other stakeholders — to build and iterate over new products and features, resulting in changes to customer behavior that drive business results.
• Think in experiments. The product management team works closely with Data & Insights to learn as we work. We value thinking in test-build-learn cycles.
• Manage the prioritization of engineering work across web and native mobile platforms, clearly articulating desired outcomes and how we’ll measure success.
• Translate feature ideas into actionable product requirements and user stories.
• Keep up to date with industry trends, competitive products and new capabilities to inform your product roadmaps.
• Contribute to grant proposals and status reporting for our philanthropic funders.

Who We’re Looking For:

• 3+ years of experience as a product manager for digital applications or in a product-adjacent audience-focused role. Experience with news is a big plus.
• Experience analyzing customer feedback, user research and performance data to guide product feature development.
• Working knowledge of agile methodologies, process and principles, particularly when they’re useful and when you may want to deviate from them.
• Strong communication, creative problem-solving and collaborative skills.
• Ability to interact effectively at all levels within an organization, including executive and C-level. Ability to work well in a dynamic group environment and under deadline pressures.
• A tireless belief in the value of local journalism and a desire to support The Inquirer’s mission to be the indispensable source of local news and information serving the diverse communities of the Philadelphia region.

*This role may be designated either as hybrid or remote, depending on the ideal candidate. Hybrid employees are required to work out of The Inquirer’s headquarters a minimum of one day a week. The cadence for working in the office will be determined by your department head. Remote employees are expected to come onsite to The Philadelphia Inquirer’s headquarters at least three days per quarter for a department onsite meeting. Anything more than that will be determined by your department head. At this time, In order to come into the office, all employees must be vaccinated against COVID-19 and have their vaccine card uploaded into our employee system of record.