Box Office Staff

The Wilma Theater is seeking dedicated individuals with excellent customer
service skills to work as our Box Office Staff this upcoming season.

The Wilma Theater creates living, adventurous art, presenting bold, original,
well-crafted, thought-provoking productions that represent a range of voices,
viewpoints, and styles. The Wilma’s organizational values were developed
through conversations with Wilma staff, board, and HotHouse Company members.
Our organizational values are curiosity, courage, care, rigor, joy,
collaboration, and liberation.

The Box Office Staff will contribute meaningfully to the organizational
culture of the Wilma and will advocate to advance our values on an
organizational, local, and national scale. This person will take part in
cross-departmental work, company-wide EDI work and anti-bias training as we
further our commitment to being an inclusive, anti-racist organization.

Position Summary
Reporting to the Box Office Manager, the primary responsibilities include
assisting patrons with purchasing single tickets and subscriptions over the
phone and in person, and acting as a representative of the Box Office during
performances. Candidate should have excellent telephone demeanor, and the
ability to respond gracefully in high pressure situations. Must have a
commitment to Equity and Inclusion. Multitasking and attention to detail are
also crucial. Applicant must be comfortable working with a computerized
ticketing system (experience with Tessitura is a plus).

Compensation
This is an hourly, part-time, non-exempt role with compensation of
$15.75/hour.

Hybrid Work Environment
Due to Covid-19, much of the Wilma administrative staff is conducted in a
hybrid environment of remote and in-person work, dependent upon role function
and responsibilities.  In consultation with your supervisor, it may be
determined that some administrative aspects of your role may be performed
remotely.
Some night and weekend work will be required.

COVID-19 Vaccine Policy
The Wilma Theater requires all employees, whose work requires their physical
presence on-site at spaces managed and operated by The Wilma Theater, to be
fully vaccinated and up to date with the Pfizer or Moderna (bivalent) booster
for COVID-19. Being “fully vaccinated” and “up to date” means that an
individual is at least two weeks past their final dose of an authorized
COVID-19 vaccine and booster regimen.

In order to be qualified for employment at the Wilma Theater, final
candidates must comply with the vaccination requirement or receive an
approved exemption. Exceptions to this policy include:
1. Employees who do not report to a workplace where other individuals (such
as coworkers or customers) are present
2. Employees who are working exclusively from home/remote environment
3. Employees who have a documented and approved medical or religious
exemption.

Applications and Inquiries
Applications will be open until January 11, 2023, with the desired start time
of January 30, 2023.
Please send a resume as a PDF attachment with your name and subject line
“Box Office Staff candidate” to hr@wilmatheater.org.
Please indicate your availability to work days, nights, and/or weekends.

Equal Opportunity Employer Statement
The Wilma Theater is an equal opportunity employer and does not discriminate
against any employee or applicant on the basis of race, color, sex, gender,
age, marital status, parental status, sexual orientation, religion,
disability, or public assistance status in the recruitment, hiring, training,
compensation, promotion, transfer, layoff, recall and termination of
employees. The Wilma is committed to building a diverse, inclusive and
equitable work environment. Those who identify as BIPOC, LGBTQ+, and other
members of underrepresented communities are encouraged to apply.