Chief Operating Officer
Transhealth, a groundbreaking independent and comprehensive gender-affirming
healthcare center built in Northampton, MA to serve and empower transgender
(trans) and gender-diverse adults, children, and families, is seeking an
experienced, mission-focused, data-driven, and community-centered Chief
Operating Officer (COO) to join their dedicated team. For many clients,
accessing Transhealth’s services is their first safe healthcare experience
where they can receive care that aligns with their identity. This work is
lifesaving. As a trans-led organization, Transhealth is uniquely positioned
to expand the healthcare possibilities for the community and provide a model
for the nation. Through Transhealth’s four pillars of comprehensive
clinical care, community-based research, innovative education, and fierce
advocacy, they work to secure a healthy, affirming future for all of us.
The COO is a critical component of Transhealth's leadership team. In this
time of rapid and exciting organizational growth, they will have a direct
hand in executing the vision and implementing strategies for the next five
years and providing the framework and processes to reach those goals.
Inherent in this leadership position is a deep working knowledge of the
healthcare environment and systems, a healthcare center's business and
clinical operations, including departmental knowledge, staffing, human
resources, finance, and technology implementation. The COO will report
directly to and function as the “right hand” of the CEO work directly
with the Chief of Staff and will initially have three direct reports,
including two clinical and one administrative, and will have oversight of
five areas of accountability: human resources, clinical services, finance,
information technology, and major project oversight. The COO will also manage
the core pillars of Transhealth, which include with clinical care, research,
advocacy, and education – all buttressed by robust community services.
Adept at operations, the COO will be able to scope, plan, and implement
complex, multi-stream activities while keeping core operations running with
excellence. They will oversee the efficient daily operations inherent to a
healthcare center and balance that quotidian oversight with Transhealth's
long-term staffing, process, and financial needs. They will manage key
performance indicators and leverage data – both internal and external –
to help make organizational and financial decisions. It is essential that
this leader possess a welcoming presence, sharp critical thinking capacity,
and a laser focus on operations and process improvement, alongside a
comprehensive understanding of the clinical and social needs of trans and
gender-diverse people. Perhaps most importantly, they must be able to create
a culture of mutual trust and respect among staff and invest in the
intentional community that Transhealth has created both within the clinic
walls and in the larger communities Transhealth serves.
How To Apply
Transhealth has retained Isaacson, Miller, a national executive search firm,
to assist in this search. To apply, please send a resume or CV as well as a
cover letter sharing your experience with the trans and gender-diverse
community when applying for this role or you will not be considered.
For timely and comprehensive consideration, applicant materials should be
received no later than October 1, 2022. Screening of applications will begin
immediately and continue until the completion of the search process. All
inquiries, nominations, and applications will be held in strict confidence
and should be directed to:
Mr. Tim McFeeley (he/him), Partner
Mx. Angelo Alexander (they/them), Associate
Mr. Clay Batley (he/him), Senior Search Coordinator
Isaacson, Miller
Electronic submission of materials is strongly encouraged.
At Transhealth we are an equal opportunity employer. Our patients, clients,
and community members come from all walks of life and so do we. We hire great
people from a wide variety of backgrounds, not just because it’s the right
thing to do, but because it makes Transhealth stronger. If you share our
values and our enthusiasm for gender-affirming care, you will find a home
here. A place where you can be you.