CUSTOMER SERVICE SPECIALIST
CUSTOMER SERVICE SPECIALIST
Location
Crust is a specialty, vegan bakery located on Main Street in the NW Philadelphia neighborhood of Manayunk.
Opportunities for Growth in a Supportive Workspace
We are a small and rapidly growing business! You will have the opportunity to grow alongside us, have your input valued, and be able to help shape Crust’s future. While the workload can be daunting, we try to balance the busy with a supportive & fun environment.
Pay rate, Healthcare, and PTO
Base pay starts at $14/hr, with a raise at the end of a 90 day probationary period. Tips are split equally among all staff (based on the number of hours worked each week), and average an additional $2 - 4/hr. After a three month probationary period, new part time employees receive up to 16 hours of Paid Time Off, 40 hours of paid Sick Time, and access to a free telehealth plan provided by Crust.
Schedule
16 hours/week with a set schedule of: Friday & Saturday 2pm - 9pm
“But do I have to be vegan to work here?”
While we do not require our staff to be vegan, we are a kosher certified bakery, so any food or beverage brought to work must follow kosher guidelines and therefore must be vegan.
Equity in Practice
Crust practices inclusive hiring and is interested in employing individuals regardless of their sexual or gender orientation, race, religion, education, work history, or social barriers such as previous incarceration, etc.
Duties include:
Taking and packing orders
Helping customers
Stocking
Minimal baking
Cleaning & dishwashing
This role asks that you:
Have an attitude that balances collaboration and self-motivation
Have enthusiasm for helping customers
Are able to follow directions, pay attention to detail, and problem solve
Keep a clean & organized work-station throughout your entire shift
Are able to stand and work on your feet for extended periods of time
Are able to lift 10-50 pounds repetitively
Are able to gain and retain a detailed knowledge of all products & their ingredients
Have previous customer service experience
Have basic knowledge of food safety (Servsafe certified, a plus)
We aim to create a space where our team members feel comfortable giving feedback. If you have questions or thoughts on your role description, please do not hesitate to reach out!