Donations Operations Manager

The Development Operations Manager is responsible for administering AWP’s
fundraising activities to help the organization achieve its mission by
implementing procedures that ensure a high level of standards for annual
appeals, stewardship, and fundraising events. In addition to being the
primary database manager, the Development Operations Manager provides
critical support for communications and events. The Development Operations
Manager works closely with the Advancement Director and AWP’s leadership
team to ensure a positive, mission-oriented tone to all revenue generating
strategies.

ESSENTIAL FUNCTIONS/RESPONSIBILITY:
1.      Maintain donor confidentiality and build donor trust.
2.      Aid in the coordination, implementation, and support of all mailing for
direct mail appeals, newsletters, donor communications, and invitations for
events.
3.      Maintain current and accurate data; collect, review, and submit monthly
statistical fundraising reports.
4.      Reconcile monthly gifts with Finance Department.
5.      Responsible for gift entry for both cash and in-kind gifts; ensure all
gifts are promptly receipted and thank you letters accurately and efficiently
processed.
6.      Plan, produce, execute, and participate in the three main organizational
events of the year (Chocolate Lovers’ Fantasy, Candlelight Vigil and Paint
the Towns Purple) and other events as scheduled. After-hours support
required.
7.      Assist community members with Third Party Fundraising events as they
occur; fulfill community marketing material requests.
8.      Recruit, train, manage, mentor, recognize, and retain fundraising
volunteers.
9.      Develop and recommend fundraising content for AWP communication vehicles.
10.     Participate in public events, speaking engagements, exhibits, workshops,
promotions, and conferences to increase awareness of and revenue for AWP.
11.     Actively participate in development committee and event committee
meetings.
12.     Follow standard operating procedures for database entry and maintenance.
13.     Provide reception services including warmly greeting and assisting
visitors, answering phones, directing calls, and responding to inquiries.
14.     Update website, send e-appeals and help create social media content

CRITERIA/REQUIREMENTS:
1.      Commitment to AWP’s Values, Vision, and Mission statements;
self-motivation; self-discipline; and excellence.
2.      Adherence to the Personnel Policies of AWP.
3.      Successful completion of Domestic Violence Direct Service Training course
and continuing education requirements as outlined in AWP’s Personnel
Policies.
4.      Proficient in database programs, preference of Raiser’s Edge NXT.
5.      Experience managing multiple projects and tasks with varying timeframes,
ability to see each one through to completion.
6.      Ability to design and measure systems metrics.
7.      Excellent and effective organizational, written, and oral communication
skills.
8.      Reliable transportation and valid driver’s license.
9.      High proficiency in Microsoft Office Suite.
10.     Ability to work with diverse populations.
11.     Honesty and trustworthiness in all relationships.
12.     Positive representation of AWP in the community.

EDUCATION:
1.      Bachelor’s degree preferred.
2.      Five years of related work or life experience.