Manager/Sr. Manager, Office Administration

The (Sr.) Manager of Office Administration – Philadelphia (“MOA”) keeps the Philadelphia office running like clockwork. Working closely with the Managing Director of Global Office Operations (“MDGO”), the Office Chairs of the Philadelphia office and other firm leaders, the MOA manages operations and executes administrative firm initiatives for the Philadelphia office.

What You'll Do:

• Overall management of the Philadelphia secretaries. Ensures the secretaries are operating at a high level, at peak efficiency, and providing top client-service to our attorneys, leaders and clients. Works with the MDGO, the Office Administration team, and the Talent team on strategic initiatives pertaining to secretary training, utilization, efficiency and performance management.
• Overall responsibility for space management. Works with the Office Chairs as well as the Real Estate and Facilities team to allocate office space, perform capacity analyses, execute office moves, and design and retrofit office space. Works on initiatives designed to efficiently and effectively make use of our existing office space. 
• Works with Facilities, Event Planning, and Catering/Conference Services to ensure top service in the areas of office services, conferencing and catering, event and meeting planning, reception services, copy/mail center, facilities management, internal office moves and records management.
• Coordinates with all firm administrative departments to assist with the development and implementation of firm-wide policies and procedures relating to Firm Administrative Operations, and, works with the departments to implement these policies.
• Works with the firm’s local IT staff to ensure high level of technology services including, but not limited to, hardware, software, applications support, and videoconferencing.
• Partners with the Talent team and appropriate leaders on recruitment, orientation, onboarding, performance management, and staff professional development, mentoring and coaching for team members.
• Partners with the Events team and appropriate leaders on the planning of engagement and community events for the Philadelphia office.
• Works with the MDGO and Office Chairs to:
  • Manage the relationship with office services outsourcing vendor (Williams Lea) to ensure excellent services are provided, consistent with the firm’s national contract;
  • Oversee the purchasing of supplies, and the purchasing, leasing, repairing and maintenance of furniture, equipment and fixtures;
  • Administer office safety, business continuity and emergency programs;
  • Support office-related initiatives;
  • Provide various types of ad hoc information to the Office Chairs.
• Works with the MDGO, the Managing Director of Real Estate & Facilities, and the Office Chairs to establish the office annual budget and manage costs to budget.
• Works with Finance to ensure compliance with firm accounting, billing and timekeeping practices
• Sets a standard for citizenship and community involvement, including taking responsibility for understanding the firm’s philosophy and strategy, and facilitating support for and cooperation with firm initiatives.
• Additional duties and responsibilities, as assigned.

Who You Are:

• Minimum 10 years’ experience in law firm management required, preferably at an AmLaw 50 firm
• Bachelor’s degree preferred, related graduate degree a plus
• ALA CLM certification preferred, but not required
• Ability to work in a professional and collegial manner with attorneys, paralegals, professional and administrative staff. 
• Ability to manage conflict and negotiate compromise.
• Ability to work independently and proactively. 
• Excellent judgment and business acumen; exhibits diplomacy and tact in all situations.
• Ability to manage multiple projects; excellent project management skills.
• Ability to successfully navigate a highly matrixed organization.
• Ability to effectively leverage standard office technology, including MS Office Suite, iManage or other document management tools, and demonstrated ability to quickly learn and leverage other technology platforms and tools.

#LI-MS1

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No