Training Coordinator

Role: Training Coordinator
Reports to: Training Operations Manager
Location: Remote
Hours: Full-time

About Trevor
The Trevor Project is the world’s largest suicide prevention and crisis
intervention organization for LGBTQ young people. We are a non-profit that
provides 24/7 life-saving support via phone, text, and chat. We also operate
the world’s largest safe space social networking site for LGBTQ youth and
run innovative research, education, and advocacy programs. We’ve been
saving lives every day for over 20 years.

Overview of the role
Our Training Coordinators are responsible for training, tracking, and
responding to our adult volunteer-counselors-in-training. Using our online
learning platform, Training Coordinators provide structured support and
expectations for volunteers, deliver clear and compassionate feedback, and
promote volunteer success through rigor and kindness.

Who you are
Organized and efficient. ​You know how to manage multiple priorities with
impeccable time management. You communicate clearly and concisely.
Detail oriented. You are aware that paying attention to small details can
have a huge impact on the organization -- and often allows you to see bigger
picture trends -- and you take steps to make sure your work is thorough and
complete.
Focused on the individual. You understand that people are the core of our
mission, and place a premium on customer service.
Compassionate. ​You’re someone who can maintain empathy for yourself and
others within a crisis care setting.
Team player. ​You love collaborating and dig learning from your peers.
You’re great at getting and giving respectful and productive feedback to
trainees
Perpetual Learner. You are energized by learning about new topics and can
quickly get up to speed and contribute to initiatives. You believe that
learning is a lifelong experience and  know how to foster a spirit of
collaboration and continued growth.
Flexible. ​Our crisis services operate 24/7, so you are willing and able to
work a flexible schedule that includes late nights, early mornings, and
weekends.
Fun. ​The work we do is very serious, but that doesn’t mean we don’t
have fun. We know how to have a good time and you should, too.

What you’ll do
Conduct digital role-plays for adult volunteer trainees to reinforce
counseling skills
Provide trainees with ongoing, concise, and constructive written feedback
Respond to all written inquiries from trainees during training cohorts
Monitor trainee performance goals and overall progress

Benefits
Generous vacation and holidays (like a full day off to celebrate Harvey Milk
Day!), including three half-day Fridays during the summer
Comprehensive health insurance (we pay 100% of your premiums for medical,
dental, and life), including gender affirmation surgery
Flexibility to work from anywhere in the U.S. (we provide the technology, a
monthly internet stipend and reimbursement to outfit your work-from-home
space!)
Fun virtual office environment and passionate team
Online Subscription to Headspace, a digital meditation platform
Meaningful work at an organization that is saving the lives of LGBTQ young
people across America every day
The Trevor Project is an equal opportunity employer.