UX Designer

Role: UX Designer
Reports to: Senior Manager of UX
Location: Remote
Hours: Full-time

About Trevor
The Trevor Project is the world’s largest suicide prevention and crisis
intervention organization for LGBTQ young people. We are a non-profit that
provides 24/7 life-saving support via phone, text, and chat. We also operate
the world’s largest safe space social networking site for LGBTQ youth and
run innovative research, education, and advocacy programs. We’ve been
saving lives every day for over 20 years.

Overview of the role
As a UX Designer at The Trevor Project, you will play a major role in
evangelizing user experience best-practices across the organization. You will
be responsible for creating user-centered process flows and product designs
that scale our ability to support volunteer counselors, staff supervisors,
and LGBTQ youth across the United States and, eventually, internationally. .
You also will serve as a thought partner for cross-functional teams,
advocating for great UX every step of the way. You will build, lead, and
execute all aspects of the design process.

Who you are
Knowledgeable. You have formal training or real world experience in
interaction design, human-computer interaction, and/or a related field, and
you have 2+ years of experience using it to inform product development
centered around user needs, behaviors, and motivations. You have experience
participating in multiple projects where you were responsible for identifying
user needs, building prototypes, testing ideas, and refining designs based on
data and user feedback. You are skilled in creating high-fidelity designs,
wireframes, flow designs, and maintaining designing libraries.
Innovative. You apply a mix of strong design knowledge, a solid understanding
of design systems, and expertise in documentation to propose innovative
solutions.You actively look for ways to introduce new ideas and improve
existing processes, and you are adaptable and flexible with changing
priorities.
Impactful. You deliver consistent, high-quality design work that ensures the
UX aligns with team and organizational goals. You have excellent written and
verbal communication skills, and are aware that paying attention to small
details can have a huge impact on the organization.
Collaborative. You are comfortable communicating with engineers, product
managers, and other stakeholders throughout the design process. While working
collaboratively, you know your primary responsibility is advocating for our
users and providing them the best possible experience.
Approachable. You can comfortably interact and effectively communicate with a
wide range of audiences, whether you are participating in UX  research with
LGBTQ youth or sharing insights with leadership.
Empathetic. You respect those around you regardless of race, ethnic origin,
gender, age, sexual orientation, gender identity, physical ability, and other
identities and/or diverse backgrounds
Passionate. You care about LGBTQ youth. You care about saving lives. You want
to come to work and feel inspired every day. You want to change the world.
Fun. The work we do is very serious, but that doesn’t mean we don’t have
fun. We know how to have a good time and you should too.

What you’ll do
Build, lead, and execute all aspects of the design process
Create an exceptional UX through flow diagrams, wireframes, comprehensive
prototypes, and high-fidelity designs
Build, scale, and maintain a design system with a strong focus on
documentation
Collaborate with product managers, researchers, engineers, QA, and
cross-functional stakeholders to understand requirements and deliver
creative, thoughtful, and precise solutions
Partner with UX researchers to plan research studies and usability tests
Facilitate design sprints with users, product managers, and cross-functional
teams
Incorporate usability learnings of existing processes and flows to make
thoughtful design recommendations
Evangelize user experience best-practices across the organization

Benefits
Generous vacation and holidays (like a full day off to celebrate Harvey Milk
Day!), including three half-day Fridays during the summer
Comprehensive health insurance (we pay 100% of your premiums for medical,
dental, and life), including gender affirmation surgery
Flexibility to work from anywhere in the U.S. (we provide the technology, a
monthly internet stipend and reimbursement to outfit your work-from-home
space!)
Fun virtual office environment and passionate team
Online Subscription to Headspace, a digital meditation platform
Meaningful work at an organization that is saving the lives of LGBTQ young
people across America every day
The Trevor Project is an equal opportunity employer