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"array_path" => "revision_uid.0.entity" ] ] "title" => array:1 [ 0 => array:1 [ "value" => "Desktop Support Specialist" ] ] "created" => array:1 [ 0 => array:1 [ "value" => "1645730412" ] ] "changed" => array:1 [ 0 => array:1 [ "value" => "1645730860" ] ] "promote" => array:1 [ 0 => array:1 [ "value" => "0" ] ] "sticky" => array:1 [ 0 => array:1 [ "value" => "0" ] ] "default_langcode" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_default" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_translation_affected" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "metatag" => array:7 [ 0 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "title" "content" => "Desktop Support Specialist | TransWork" ] ] 1 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "description" "content" => "Ferrandino and Son currently has an opening for an ambitious Desktop Support Technician who is eager to use and grow his or her technological skills. In this role, the successful individual will provide 1st level support for PCs," ] ] 2 => array:2 [ "tag" => "link" "attributes" => array:2 [ "rel" => "canonical" "href" => "https://transwork.org/jobs/desktop-support-specialist" ] ] 3 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 4 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 5 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:secure_url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 6 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "twitter:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] ] "path" => array:1 [ 0 => array:3 [ "alias" => "/jobs/desktop-support-specialist" "pid" => "304" "langcode" => "en" ] ] "menu_link" => [] "body" => array:1 [ 0 => array:3 [ "value" => """ <p>Ferrandino and Son currently has an opening for an ambitious Desktop Support<br />\r\n Technician who is eager to use and grow his or her technological skills. In<br />\r\n this role, the successful individual will provide 1st level support for PCs,<br />\r\n VOIP phones, Wifi and peripherals including setup and troubleshooting,<br />\r\n receive and respond to incoming calls, pages, and/or work orders regarding<br />\r\n desktop problems including occasional off hours support.</p>\r\n \r\n <p>Responsibilities for Desktop Support Specialist</p>\r\n \r\n <p>Complete detailed reports listing requests to technical assistance, steps<br />\r\n taken to resolve them, and the specific dates/individuals involved<br />\r\n Act as the initial point of contact for all computer and system related<br />\r\n concerns from all employees<br />\r\n Document & keep updated notes on Ticketing system and/or internal KB(OneNote)<br />\r\n Respond to and take initiative on internal ticketing queue….dive in and<br />\r\n take tickets on<br />\r\n Maintain installed PCs, networks, telephone systems and peripherals with<br />\r\n routine maintenance<br />\r\n Perform on-site analysis, diagnosis, and resolution of complex desktop<br />\r\n problems for end users, and recommend and implement corrective solutions,<br />\r\n including off-site repair for remote users as needed.<br />\r\n Where required, administer and resolve issues with associated end-user<br />\r\n workstation network software products.<br />\r\n Receive and respond to incoming calls, pages, and/or work <br />\r\n orders regarding desktop problems.<br />\r\n Build and install PCs, telephone systems, wireless networks, and peripheral<br />\r\n devices (such as printers, scanners, mobile/smart phones) related to desktop<br />\r\n infrastructure, in accordance with department standards<br />\r\n Ensure that all desktop connections for on prem or remote users are<br />\r\n functional..ie, user VPN to corporate network, Wifi enabled, home internet<br />\r\n meets minimum standards, etc.<br />\r\n Prepare tests and applications for monitoring desktop <br />\r\n performance, then provide performance statistics and reports.<br />\r\n If necessary, liaise with third-party support and PC equipment <br />\r\n vendors.<br />\r\n Qualifications for Desktop Support Specialist</p>\r\n \r\n <p>Industry-specific certification in relevant computer languages or software<br />\r\n may be highly recommended ( Microsoft or Cloud Plus certs preferred)<br />\r\n 3-5 years of proven experience in a heavy customer focus position involving<br />\r\n and technical knowledge of a companies' products and services<br />\r\n Time-management skills and the ability to establish reasonable and attainable<br />\r\n deadlines for resolution<br />\r\n Comfortable working in and assisting others through company help desk<br />\r\n software, in addition to other remote access desktop programs<br />\r\n Accept constructive criticism and customer feedback regarding their<br />\r\n experience with software or IT services<br />\r\n Extensive experience working with different operating systems including<br />\r\n Windows and Mac OS<br />\r\n Ability to prioritize and manage several milestones and projects efficiently<br />\r\n Professional written and interpersonal skills are essential when<br />\r\n communicating with customers and clients<br />\r\n Experience working in any of the following:<br />\r\n O365 environments<br />\r\n Windows Software deployment methods(SCCM, PDQ deploy, etc)<br />\r\n Active Directory(onPrem) User account creation, Group assignments, etc)<br />\r\n Remote management software (Bomgar, Teamviewer, etc)<br />\r\n Ferrandino & Son Inc. is a national facility maintenance and construction<br />\r\n services company providing our clients with superior service. Our employees<br />\r\n are provided comprehensive benefit options including Medical, Dental, Vision,<br />\r\n Life Insurance, 401(k) with company match and more! We provide for learning<br />\r\n and development of our team based on their job function and opportunities for<br />\r\n growth. Come be a part of our growing team! For more information, visit us<br />\r\n at: www.ferrandinoandson.com.</p>\r\n \r\n <p>Ferrandino & Son Inc is an Equal Opportunity Employer –<br />\r\n M/F/Veteran/Disability/Sexual Orientation/Gender Identity</p>\r\n """ "summary" => "" "format" => "full_html" ] ] "field_agree_to_allow" => [] "field_agree_to_receive" => [] "field_application_deadline" => [] "field_application_instructions" => array:1 [ 0 => array:2 [ "value" => "<p>Please forward a copy of your resume to <a href="mailto:nrussick@ferrandinoandson.com" target="_blank">nrussick@ferrandinoandson.com</a></p>\r\n" "format" => "full_html" ] ] "field_application_start_date" => [] "field_business_name" => array:1 [ 0 => array:1 [ "value" => "Ferrandino and Son" ] ] "field_company_logo" => [] "field_confirm_rules" => [] "field_confirm_terms" => [] "field_contact_email" => array:1 [ 0 => array:1 [ "value" => "nrussick@ferrandinoandson.com" ] ] "field_contact_email_transwork" => [] "field_contact_name" => array:1 [ 0 => array:1 [ "value" => "Nancy Russick" ] ] "field_contact_name_transwork" => [] "field_contact_phone" => [] "field_contact_phone_transwork" => [] "field_contact_title" => [] "field_date_close" => array:1 [ 0 => array:1 [ "value" => "2022-04-25" ] ] "field_date_posted" => array:1 [ 0 => array:1 [ "value" => "2022-02-24" ] ] "field_education" => [] "field_employer" => [] "field_experience_level" => [] "field_industry" => array:1 [ 0 => array:3 [ "target_id" => "13" "entity" => array:19 [ "tid" => array:1 [ 0 => array:1 [ "value" => "13" ] ] "uuid" => array:1 [ 0 => array:1 [ "value" => "386ec13a-5f7b-4340-91ce-6b1bf54f8fa7" ] ] "revision_id" => array:1 [ 0 => array:1 [ "value" => "13" ] ] "langcode" => array:1 [ 0 => array:1 [ "value" => "en" ] ] "vid" => array:1 [ 0 => array:3 [ "target_id" => "industry" "entity" => array:9 [ "uuid" => "f0df3ba2-417b-48af-9a18-072913dafd78" "langcode" => "en" "status" => true "dependencies" => [] "name" => "Industry" "vid" => "industry" "description" => null "weight" => 0 "new_revision" => false ] "bundle" => "taxonomy_vocabulary" ] ] "revision_created" => array:1 [ 0 => array:1 [ "value" => "1567107625" ] ] "revision_user" => [] "revision_log_message" => [] "status" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "name" => array:1 [ 0 => array:1 [ "value" => "Construction" ] ] "description" => array:1 [ 0 => array:2 [ "value" => null "format" => null ] ] "weight" => array:1 [ 0 => array:1 [ "value" => "0" ] ] "parent" => array:1 [ 0 => array:1 [ "target_id" => "0" ] ] "changed" => array:1 [ 0 => array:1 [ "value" => "1567107625" ] ] "default_langcode" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_default" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "revision_translation_affected" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "metatag" => array:6 [ 0 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "title" "content" => "Construction | TransWork" ] ] 1 => array:2 [ "tag" => "link" "attributes" => array:2 [ "rel" => "canonical" "href" => "https://transwork.org/taxonomy/term/13" ] ] 2 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 3 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 4 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:secure_url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 5 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "twitter:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] ] "path" => array:1 [ 0 => array:1 [ "langcode" => "en" ] ] ] "bundle" => "industry" ] ] "field_job_status" => [] "field_job_summary" => [] "field_job_type" => array:1 [ 0 => array:1 [ "value" => "1" ] ] "field_link_to_apply" => [] "field_location" => array:1 [ 0 => array:1 [ "value" => "Farmingdale, NY" ] ] "field_organization_website" => [] "field_salary" => [] "field_salary_annual_minimum" => [] "field_salary_hourly_minimum" => [] "field_salary_range_maximum" => [] "field_salary_range_minimum" => [] "field_salary_type" => [] "field_skills" => [] "field_work_location" => [] ]
