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You<br />\r\n can find more information below!<br />\r\n --------------------------------------------------------------------------<br />\r\n Data Migration Specialist at Alt Legal (Remote)</p>\r\n \r\n <p>Location: Remote</p>\r\n \r\n <p>The Company:<br />\r\n Alt Legal is a fast-growing legal tech company. We’ve been recognized in<br />\r\n Inc. Magazine, Bloomberg, Above the Law, and others. Our intuitive and<br />\r\n automated software helps intellectual property (IP) professionals file,<br />\r\n manage, and analyze trademarks and patents. Over 1,100 law firms and<br />\r\n companies trust our software to help them manage hundreds of thousands of<br />\r\n filings daily.</p>\r\n \r\n <p>We are a customer-centric company that prides itself on its positive customer<br />\r\n interactions and its modern and automated software. As a team, we’re a<br />\r\n group of diverse, multi-talented folks who thrive in collaborative, open,<br />\r\n positive environments. We care about our mission, our customers, and each<br />\r\n other and are committed to ensuring that everyone on the team can grow by<br />\r\n being around equally exceptional and kind people.</p>\r\n \r\n <p>Job Description<br />\r\n Reporting to the Director of Customer Success, the Data Migration Specialist<br />\r\n role will be responsible for executing a range of external and internal<br />\r\n requests, related specifically to migrations, data analysis and management,<br />\r\n report preparation , and internal product changes.</p>\r\n \r\n <p>As an internal data specialist, you will be helping customers and internal<br />\r\n stakeholders solve their problems through the preparation of data analysis<br />\r\n and effective communication. For example, you may be asked to perform data<br />\r\n mapping into a spreadsheet or to assist our operations team with preparing a<br />\r\n monthly customer analysis reports.</p>\r\n \r\n <p>Your specific responsibilities:<br />\r\n Support new and existing customers and their onboarding of IP data<br />\r\n Perform data mapping and manage complex datasets with high level of attention to detail<br />\r\n Migrate customers’ data into our preferred format<br />\r\n Coordinate and receive inputs needed from both customers and internal stakeholders<br />\r\n Maintain accurate customer records.<br />\r\n Resolve issues directly or bring in other internal resources to ensure all<br />\r\n customer issues are resolved to the customer’s satisfaction in a timely and careful manner.<br />\r\n Stay current with system changes and updates.<br />\r\n Work closely with customer success, product, and other internal team leads to<br />\r\n improve customer experience</p>\r\n \r\n <p>What we’d like to see in the ideal candidate:<br />\r\n 2+ years’ experience in data/implementation-focused role involving support<br />\r\n of SaaS or professional web-based solutions<br />\r\n Startup and/or work-from-home experience<br />\r\n Proficient in Excel and experience with CSMs (e.g., Vitally/ChurnZero) and<br />\r\n CRMs (Salesforce)<br />\r\n Keen attention to detail<br />\r\n Strong communication skills and project management skills (managing multiple<br />\r\n data migrations at once)<br />\r\n Understanding of Accounts Receivable operations or experience with invoicing software.<br />\r\n Ability to recognize gaps in their own knowledge and seek instruction<br />\r\n Ability to empathize with and advocate for our customers<br />\r\n Ability to quickly learn new concepts and teach others<br />\r\n Good sense of humor and a love of nerdy things<br />\r\n Bonus if you’ve had experience with trademark prosecution, but it’s not<br />\r\n required to apply.</p>\r\n \r\n <p>What you get:<br />\r\n We offer a collaborative and challenging work environment and the opportunity<br />\r\n to be part of a growing company. 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