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The Wilma’s organizational values were developed<br />\r\n through conversations with Wilma staff, board, and HotHouse Company members.<br />\r\n Our organizational values are curiosity, courage, care, rigor, joy,<br />\r\n collaboration, and liberation.</p>\r\n \r\n <p>The Lead House Manager will contribute meaningfully to the organizational<br />\r\n culture of the Wilma and will advocate to advance our values on an<br />\r\n organizational, local, and national scale. This person will take part in<br />\r\n cross-departmental work, company-wide EDI work and anti-bias training as we<br />\r\n further our commitment to being an inclusive, anti-racist organization.<br />\r\n Position Summary</p>\r\n \r\n <p>The Lead House Manager reports to the Box Office Manager and serves as the<br />\r\n primary House Manager for the Wilma Theater and is responsible for providing<br />\r\n excellent customer service to The Wilma Theater’s guests, creating a safe,<br />\r\n accessible space, and other duties as described.</p>\r\n \r\n <p>Responsibilities<br />\r\n - Acting as House Manager, including greeting and assisting customers,<br />\r\n scanning their tickets, and fielding customer responses, questions, and<br />\r\n concerns;<br />\r\n - Coordinating and communicating with production and stage management;<br />\r\n - Setting up the public spaces prior to performance, including the bathrooms,<br />\r\n for inventory and cleanliness;<br />\r\n - Proactively identifying and solving problems for customers, and other<br />\r\n theatre staff;<br />\r\n - Manage distribution of assistive listening devices;<br />\r\n - Assisting with ADA seating;<br />\r\n - Receiving training in de-escalation and CPR;<br />\r\n - Writing and sending post-show performance reports;<br />\r\n - Maintaining and troubleshooting ticket scanners;<br />\r\n - Training Assistant House Management and Ushers prior to audience arrival;<br />\r\n - Coordinating with Good Karma Café staff;<br />\r\n - Assisting Box Office Ticket sales by phone, mail, and in person;<br />\r\n - Assisting with Tessitura Database entry and up-keep;<br />\r\n - Assisting Marketing Department with outreach initiatives by phone, mail,<br />\r\n and email;<br />\r\n - Assisting Marketing Departments with other tasks as assigned</p>\r\n \r\n <p>Position Qualifications<br />\r\n The ideal candidate is proficient in remote-work software and systems, with<br />\r\n the ability to learn our CRM (Tessitura), Microsoft 365, and project<br />\r\n management and video conference tools.</p>\r\n \r\n <p>Compensation and Benefits<br />\r\n This is a regular part-time, non-exempt role with compensation of $17/hour.</p>\r\n \r\n <p>Benefits include 5 PTO days, paid holidays, access to the employee assistance<br />\r\n program, complimentary tickets to Wilma productions, various free and<br />\r\n low-cost workshops and networking events in the arts and business community,<br />\r\n and parking discounts at the Double Tree Hotel parking facility.</p>\r\n \r\n <p>Hybrid Work Environment<br />\r\n Due to Covid-19, much of the Wilma administrative staff is conducted in a<br />\r\n hybrid environment of remote and in-person work, dependent upon role function<br />\r\n and responsibilities. In consultation with your supervisor, it may be<br />\r\n determined that some administrative aspects of your role may be performed<br />\r\n remotely.<br />\r\n Some night and weekend work will be required.</p>\r\n \r\n <p>COVID-19 Vaccine Policy<br />\r\n The Wilma Theater requires all employees, whose work requires their physical<br />\r\n presence on-site at spaces managed and operated by The Wilma Theater, to be<br />\r\n fully vaccinated and up to date with the Pfizer or Moderna (bivalent) booster<br />\r\n for COVID-19. Being “fully vaccinated” and “up to date” means that an<br />\r\n individual is at least two weeks past their final dose of an authorized<br />\r\n COVID-19 vaccine and booster regimen.</p>\r\n \r\n <p>In order to be qualified for employment at the Wilma Theater, final<br />\r\n candidates must comply with the vaccination requirement or receive an<br />\r\n approved exemption. Exceptions to this policy include:<br />\r\n 1. Employees who do not report to a workplace where other individuals (such<br />\r\n as coworkers or customers) are present<br />\r\n 2. Employees who are working exclusively from home/remote environment<br />\r\n 3. Employees who have a documented and approved medical or religious<br />\r\n exemption.</p>\r\n \r\n <p>Applications and Inquiries<br />\r\n Applications will be open until January 11, 2023, with the desired start time<br />\r\n of January 30, 2023<br />\r\n Please send a resume and letter of interest as a single PDF attachment with<br />\r\n your name and subject line “Lead House Manager candidate” to<br />\r\n hr@wilmatheater.org.</p>\r\n \r\n <p>Equal Opportunity Employer Statement<br />\r\n The Wilma Theater is an equal opportunity employer and does not discriminate<br />\r\n against any employee or applicant on the basis of race, color, sex, gender,<br />\r\n age, marital status, parental status, sexual orientation, religion,<br />\r\n disability, or public assistance status in the recruitment, hiring, training,<br />\r\n compensation, promotion, transfer, layoff, recall and termination of<br />\r\n employees. The Wilma is committed to building a diverse, inclusive and<br />\r\n equitable work environment. 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