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We welcome and encourage" ] ] 2 => array:2 [ "tag" => "link" "attributes" => array:2 [ "rel" => "canonical" "href" => "https://transwork.org/jobs/art-museum-drive-supervisor" ] ] 3 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 4 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 5 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "property" => "og:image:secure_url" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] 6 => array:2 [ "tag" => "meta" "attributes" => array:2 [ "name" => "twitter:image" "content" => "https://transwork.org/sites/default/files/styles/banner/public/2018-08/placeholder.jpg" ] ] ] "path" => array:1 [ 0 => array:3 [ "alias" => "/jobs/art-museum-drive-supervisor" "pid" => "524" "langcode" => "en" ] ] "menu_link" => [] "body" => array:1 [ 0 => array:3 [ "value" => """ <p>We Are Committed to an Inclusive Workplace<br />\r\n <br />\r\n At the Philadelphia Museum of Art, we actively seek to employ a diverse group<br />\r\n of people who embody our organizational values. We welcome and encourage<br />\r\n individuals of all backgrounds to apply, especially those from marginalized<br />\r\n and underrepresented groups in the museum field, who are inspired by our<br />\r\n shared purpose and enjoy working collaboratively with others.<br />\r\n <br />\r\n We are proud to be an equal opportunity employer. All qualified applicants<br />\r\n will receive consideration for employment without regard to age, ancestry,<br />\r\n citizenship or immigration status, color, disability, ethnicity, familial<br />\r\n status, gender identity and/or expression, genetic information, marital<br />\r\n status, national origin, race, religion, sex, sexual orientation, veteran<br />\r\n status, or any other protected status. <br />\r\n <br />\r\n How You Will Contribute<br />\r\n <br />\r\n The Art Museum Drive Supervisor manages the Art Museum Drive Attendant team,<br />\r\n providing consistently positive parking, arrival, and departure experiences.<br />\r\n They lead Drive Operations, striving to deliver exceptional, empathetic, and<br />\r\n responsive service that enhances the overall visitor experience for all<br />\r\n visitors to the museum and pedestrians around the museum. <br />\r\n <br />\r\n Specifically, you will:<br />\r\n <br />\r\n Manage activities in the parking garage, along Anne d’Harnoncourt Drive,<br />\r\n the West Entrance and the North Entrance of the museum. <br />\r\n Oversee the quality of work for Art Museum Drive Attendants to ensure all<br />\r\n work tasks and assignments are performed as required. Ensure that Art Museum<br />\r\n Drive Attendants are well-informed and able to provide accurate information<br />\r\n about the museum and Philadelphia.<br />\r\n Manage updates and monitor parking system database to ensure all information<br />\r\n is current. Provide training and supervision for accurate parking system use.<br />\r\n Be responsible for Parking Operations cash management, daily<br />\r\n deposits/reconciliations, producing tracking reports, and maintaining parking<br />\r\n system hardware.<br />\r\n Greet, escort, assist, and direct vehicle and pedestrian traffic at the<br />\r\n entrances and along Anne d’Harnoncourt Drive. Demonstrate a proactive<br />\r\n approach to serving both visitors and those passing by, welcoming people to<br />\r\n the museum and providing assistance when needed.<br />\r\n Be responsible for managing the relay of buses while coordinating and<br />\r\n maintaining clear communication with staff across the institution to ensure a<br />\r\n smooth arrival and departure process for buses (adult and school groups). <br />\r\n Calmly, courteously, and professionally respond to visitor concerns and<br />\r\n complaints, and take actions to resolve them.<br />\r\n Support and when available participate in bi-weekly Public Planning meeting<br />\r\n to ensure all stakeholders are aware of the activities that impact Drive<br />\r\n Operations.<br />\r\n Your background and experience include:<br />\r\n <br />\r\n Must be able to perform the essential duties of the role for the entirety of<br />\r\n the shift, outdoors with exposure to weather during all seasons.<br />\r\n High School diploma or equivalent experience.<br />\r\n Outstanding customer service skills; prior customer service experience<br />\r\n required.<br />\r\n Previous experience supervising or managing employees preferred.<br />\r\n Fluency in English; other language(s) a plus.<br />\r\n Excellent computer skills; familiarity with point-of-sale software a plus.<br />\r\n Good judgment, strong communication skills, detail-oriented, organized,<br />\r\n problem solving skills.<br />\r\n Friendly and professional demeanor.<br />\r\n Genuine interest in communicating with and assisting others.<br />\r\n A track record of dependability and punctuality are essential.<br />\r\n Personal interest in the arts or a related field preferred, but not<br />\r\n necessary. <br />\r\n Experience in hospitality, customer service and/or retail preferred.<br />\r\n Ability to work a varied schedule including evenings, weekends, and holidays<br />\r\n Other duties as assigned<br />\r\n Position and Compensation Details<br />\r\n <br />\r\n The hourly rate for this position is $18.50<br />\r\n This position is full-time, non-exempt, and 35 hours per week.<br />\r\n This position reports to Director of Visitor Services<br />\r\n Physical requirements:<br />\r\n Able to remain stationary for extended periods of time, to utilize computers<br />\r\n and other office equipment required of this job, to perform physically<br />\r\n administrative duties in a typical interior office environment, gallery, or<br />\r\n exhibit space, and to access most public and staff areas of the museum campus<br />\r\n Ability to move up to 40 pounds<br />\r\n Ability to be on your feet for long periods of time.<br />\r\n COVID-19 vaccination required.<br />\r\n Background check required after a conditional job offer is made.<br />\r\n Consideration of the background check will be tailored to the requirements of<br />\r\n the job.<br />\r\n Institutional Requirements<br />\r\n <br />\r\n Upholds the professional standards of the field, always acts in a manner that<br />\r\n is consistent with the best interests of the museum and protects and enhances<br />\r\n its reputation and standing within the community of museums.<br />\r\n Adheres to the museum’s code of ethics and Employee Handbook and avoids any<br />\r\n real or perceived conflicts of interest.<br />\r\n Shows respect for co-workers and visitors and an understanding of and<br />\r\n appreciation for the diversity of the museum’s staff, volunteers, and<br />\r\n audiences.<br />\r\n Maintains confidentiality.<br />\r\n Adheres to all museum protocols, procedures, rules, and policies.<br />\r\n Application Timeline<br />\r\n <br />\r\n Applications will be reviewed on a rolling basis. We encourage candidates<br />\r\n to apply early as the position will close once, we have a robust applicant<br />\r\n pool or a candidate has been selected.<br />\r\n <br />\r\n What We Offer<br />\r\n <br />\r\n Our employees are at the center of the museum. 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