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We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

How You Will Contribute

The Social Media & Community Manager will be responsible for helping to create and promote an online presence for the PMA and play a crucial role in developing the public face of the Museum. This position reports to the Chief Marketing Officer and will be part of the Marketing team.

The successful candidate will promote activities, events and exhibitions happening across the museum. This individual will be working closely with all departments within the museum to promote and amplify the PMA’s activities to new and existing audiences. They will proactively engage new audiences and respond to online conversations, constructively expressing the voice of the Museum in social media discourse across multiple platforms as well as identify vehicles for the PMA to augment its message across diverse environments.

Specifically, you will:

• Build strategic social media campaigns to grow community and leverage the PMA brand.

• Build social advertising strategies to support PMA campaigns; place and track ads across social media platforms (Facebook, Twitter, Google AdWords for video)

• Improve the search ranking, and extend the reach, of PMA content in a meaningful way.

• Develop and implement social media plans across all PMA online channels.

• Research and analyze content performance and make timely suggestions on how to optimize.

• Leverage metrics and research where appropriate to define and track performance against objectives.

• Write copy for social media posts, internal/external emails, and other communications.

• Develop & track editorial calendars social and other channels.

• Perform other duties as assigned.

Your background and experience include:

• 3-5 years of experience as a social media manager or similar role

• A passion for using social and other channels to achieve objectives.

• Strong initiative as an entrepreneurial thinker taking independent actions and calculated risks.

• Strong proficiency in social platforms

• Experience in running social advertising campaigns.

• Strong interpersonal abilities to effectively manage external relationships.

• Ability to be flexible in a changing work environment and work well under pressure.

• Self-starter who can work on his or her own with minimal guidance and always with a view to achieving objectives.

• Skilled at analyzing data, deriving insights, and building creative output.

• Refined understanding of community management

• Influencer relations is an asset.

Position and Compensation Details

• The minimum hourly for this position is $30.22.

• This position is full-time, non-exempt, and 35 hours per week.

• This position is part of the AFSCME Local 397 bargaining unit.

• This position reports to the Chief Marketing Officer

Physical requirements:

• Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus.

• Able to move items up to 10 pounds.

• COVID-19 vaccination required.

• Background check required after a conditional job offer is made.

• Consideration of the background check will be tailored to the requirements of the job.

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.

• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.

• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.

• Maintains confidentiality.

• Adheres to all museum protocols, procedures, rules, and policies.

Application Timeline

Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once, we have a robust applicant pool, or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Free general admission to the museum for you and your immediate family

• Discounted guest tickets for admission

• Discounts on gift memberships

• Special staff tours and presentations from our curatorial and conservation teams

• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees* including:

• Medical, dental, and vision benefits

• Fully paid short-term disability insurance, long-term disability insurance, and life insurance

• Health savings or flexible spending account program

• Retirement savings program with museum match

• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.