Senior Business Systems & Operations Manager

If you think you have what it takes but don't necessarily meet every single
point listed below, please apply - you could be exactly who we are looking for!

Panorama is a platform for social change dedicated to solving the world’s
most intractable problems. Our goal is to maximize social impact by
partnering with visionary leaders, social entrepreneurs, nonprofit
organizations, and the private sector to codevelop solutions with audacious
thinking, radical collaboration, and bold action.  Panorama’s value
proposition is helping partners to operate in smarter, more impactful, and
more efficient ways.

The Panorama Group is a community of organizations that includes:
•       Panorama Global, a social impact nonprofit that empowers changemakers
through radical collaboration,
•       Panorama Strategy, a social purpose consultancy that accelerates progress
for clients through audacious thinking, and
•       Panorama Action, which mobilizes voices and resources through bold action.

Position Summary
Panorama Global is looking for an experienced and results-driven Senior
Business Operations Manager to align Panorama’s business systems strategy
to departmental and organizational objectives. The manager will act as a
strategic partner to ensure we have the right technology, security, and
processes in place for the smooth functioning and continued growth of the
organization. This role will also oversee the maintenance, configuration,
reliable operations, and security of Panorama’s systems.

The successful candidate will have a strong track record in developing and
executing a systems and security strategy according to business needs and
objectives, as well as implementing and maintaining systems and processes
that enable employees to work efficiently, securely, and seamlessly across a
variety of platforms.

This exempt, full time position reports to the Director, Business Strategy
and Operations. This position is available on a fully remote basis within the
United States.

Essential Duties & Responsibilities
Systems Management
•       Manage Panorama’s suite of business software applications that are used
for grantmaking, website content management, timekeeping, payroll,
accounting, performance management, project management, recruiting, and more.
•       Review and evaluate systems needs across the organization and make
recommendations for new or updated systems that meet business objectives.
•       Configure Salesforce NPSP to fit business needs including managing user
permissions, workflows, integrations, and Experience Cloud.
•       Lead the review and selection process for any new system implementation
including researching options, determining criteria, and managing
implementation and integration with existing systems.

Cybersecurity & Risk Management
•       As the cyber security threat landscape evolves, and in partnership with a
managed IT service provider, lead in developing and recommending strategies
to improve upon Panorama’s security. Stay up to date on best practices for
protecting against cyber risks.
•       Respond to second-tier user requests for assistance, triaging and
coordinating with external IT support as needed.
•       Coordinate with external IT support on risk mitigation and IT compliance.

Leadership & Management
•       Collaborate on the development of an internal knowledge management and
governance strategy deployed through Microsoft SharePoint.
•       Optimize processes and lead process improvement.
•       Lead team-wide training and create internal “how-to” process
documentation and manuals.
•       Supervise the Office and Operations Coordinator and oversee daily systems
administration and management of hardware inventory.

Typical Knowledge, Skills, and Abilities
•        Bachelor's degree in business administration, non-profit administration
or other relevant fields, or equivalent work experience
•       Minimum of 10 years of professional experience with 5+ years of relevant
experience in non-profit operations or managing enterprise systems and
technology architecture
•       Experience managing organizational cybersecurity plans, risk assessment
and management, and responding to security incidents
•       Working knowledge of nonprofit operations and software systems to support
programs and fundraising
•       Supervisory experience
•       Experience working directly with end users and translating technical
requirements for non-technical stakeholders
•       Ability to think critically and solve problems
•       Certified Salesforce Administrator or equivalent experience including
NPSP, Outbound Funds, Flow/Process Builder, Experience Cloud, SSO, Apsona
•       Experience with Tableau, Microsoft 365 and Asana, and knowledge of
software integration tools like Zapier
•       Experience with website hosting, DNS, and content management applications
•       Ability to work independently or as part of a team with minimal
supervision and come up with creative solutions
•       Outstanding attention to detail and organizational skills, with the
ability to prioritize and handle simultaneous assignments while adapting to
changing deadlines, personalities, priorities, and workflow with success and accuracy
•       Excellent interpersonal and communication (written and oral) skills
•       Demonstrated commitment to diversity, equity, and inclusion and
Panorama’s values.
•       Fluency in written and spoken English

Desired Qualifications
•       Bachelor's degree in business administration, non-profit administration
or other relevant fields, or equivalent work experience
•       Additional language proficiencies welcomed

This job description is subject to change at any time.

Compensation & Benefits
The starting salary for this position is $105,000 annually alongside a
comprehensive benefits package including:

•       90-100% employer-paid monthly premiums for employee-only medical coverage
depending on individual plan selection and 15% employer-paid contribution
toward dependent coverage premiums
•       99% employer-paid monthly premiums for employee-only dental and vision
coverage (family members can be added at employee cost),
•       Flexible spending account options for health, dependent care, and transit
•       100% employer-paid monthly premiums for life insurance, short-term
disability, and accidental death and dismemberment insurance
•       401(k) safe harbor plan with non-elective 3% employer contribution
•       Employer subsidized wellness membership with ClassPass
•       Employer-paid Employee Assistance Program which includes employee +
dependent access to counseling services of up to 6 sessions per issue
•       Up to $500/year per employee in matching contributions to eligible
501(c)(3) charitable organizations.
•       Flexible paid time off
•       Employer-sponsored supplemental paid family medical leave benefit of up
to 16 weeks after 90 days of consecutive employment
•       Flexibility to work from home anywhere in the U.S. (we provide the technology)
•       Commitment to professional development and growth

How to Apply
Interested candidates should submit a resume and optional cover letter on our
Careers Page portal.

Applications will be reviewed on a rolling basis, with priority consideration
given to applications received by Wednesday, September 14 at 5pm PDT.

Panorama is committed to creating a diverse team and is proud to be an equal
opportunity employer. We know that representation matters in the workplace
and with our partners; to that end we are committed to a hiring process
grounded in equity and inclusion. All qualified applicants will receive
consideration without regard to race, color, religion, citizenship or
immigration status, national origin, genetic information, gender identity,
gender expression, sexual orientation, marital status, veteran status,
political ideology, the presence of any physical, mental, or sensory
disability, age, or any other status or characteristic protected by federal,
state, or local law.

Panorama complies with federal and state disability laws and makes reasonable
accommodations for applicants and employees with disabilities. If reasonable
accommodation is needed to participate in the job application or interview
process, to perform essential job functions, and/or to receive other benefits
and privileges of employment, please contact our People & Culture team at
careers@panoramaglobal.org.

In compliance with federal law, all persons hired will be required to verify
identity and eligibility to work in the United States and to complete the
required employment eligibility verification form upon hire. Panorama
participates in the federal E-Verify system. All candidates should review the
E-Verify Participation and Right to Work posters for more information.

Final offer will be contingent on the completion of a successful background
check.